ChatBeacon vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 6.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
Tidio
Score 9.7 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$49
per month
Pricing
ChatBeaconTidio
Editions & Modules
No answers on this topic
Communicator
$19
per month
Chatbot
$49
per month
Offerings
Pricing Offerings
ChatBeaconTidio
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ChatBeaconTidio
Top Pros
Top Cons

No answers on this topic

Best Alternatives
ChatBeaconTidio
Small Businesses
Gist
Gist
Score 9.6 out of 10
Intercom
Intercom
Score 8.8 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBeaconTidio
Likelihood to Recommend
6.0
(1 ratings)
10.0
(1 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
ChatBeaconTidio
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Read full review
Tidio
It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
Read full review
Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
Read full review
Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Read full review
Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Read full review
Tidio
  • A built in call tracking module would be great.
Read full review
Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Read full review
Tidio
No answers on this topic
Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Read full review
Tidio
Read full review
Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
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Tidio
  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
Read full review
ScreenShots