Chatsonic vs. Gorgias

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatsonic
Score 9.0 out of 10
N/A
From WriteSonic, a ChatGPT alternative for content creation, featuring real-time data, images and voice search, Google Search Integration, Chat with PDF, and AI Image Generation. Chatsonic is designed to deliver the latest information complete with references, eliminating the hassle of manual look-ups.N/A
Gorgias
Score 8.5 out of 10
N/A
Gorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.
$60
per month Up to 350 mothly tickets
Pricing
ChatsonicGorgias
Editions & Modules
No answers on this topic
Starter
$10
per month 50 monthly tickets
Basic
$50
per month 300 monthly tickets
Pro
$300
per month 2,000 monthly tickets
Advanced
$750
per month 5,000 monthly tickets
Enterprise
Custom Pricing
Custom ticket volume
Offerings
Pricing Offerings
ChatsonicGorgias
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.
More Pricing Information
Community Pulse
ChatsonicGorgias
Features
ChatsonicGorgias
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Chatsonic
-
Ratings
Gorgias
8.5
4 Ratings
3% above category average
Organize and prioritize service tickets00 Ratings9.34 Ratings
Expert directory00 Ratings7.64 Ratings
Subscription-based notifications00 Ratings9.53 Ratings
ITSM collaboration and documentation00 Ratings7.02 Ratings
Ticket creation and submission00 Ratings8.34 Ratings
Ticket response00 Ratings9.34 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Chatsonic
-
Ratings
Gorgias
8.0
4 Ratings
0% below category average
External knowledge base00 Ratings8.04 Ratings
Internal knowledge base00 Ratings8.04 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Chatsonic
-
Ratings
Gorgias
9.0
4 Ratings
12% above category average
Customer portal00 Ratings8.64 Ratings
IVR00 Ratings10.02 Ratings
Social integration00 Ratings8.34 Ratings
Email support00 Ratings9.04 Ratings
Help Desk CRM integration00 Ratings9.03 Ratings
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ChatsonicGorgias
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Score 8.8 out of 10
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Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Conversica
Conversica
Score 4.1 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatsonicGorgias
Likelihood to Recommend
-
(0 ratings)
8.7
(4 ratings)
Usability
-
(0 ratings)
8.6
(3 ratings)
User Testimonials
ChatsonicGorgias
Likelihood to Recommend
Writesonic
No answers on this topic
Gorgias
Gorgias is one of the easiest platforms I've used, as it was easy to navigate. You can customize your views so you can easily track them. The shared views are also specific and convenient. The search button is also one thing I like, as it easily shows what you're looking for with just keywords, email addresses, or any information.
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Pros
Writesonic
No answers on this topic
Gorgias
  • Tagging- the tagging system was a great way to stay organized.
  • Rules- when you have 49 inboxes implementing rules on when to fire a macro or auto tag is necessary and Gorgias’ UI was easy to understand and execute.
  • Integrations- I had to integrate with dozens of inboxes many times using aliases and most of the time Gorgias was able to help.
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Cons
Writesonic
No answers on this topic
Gorgias
  • Rules are powerful, but clunky, showing them to others can put them off as it looks "easy to break" because of their messy nature.
  • Pricing seems to be increasing due to the inclusion of more advanced AI that currently does not provide value.
  • Macros could really use contextual support, or a hotkey system to make it easier to pick highly used ones that aren't in the top 3.
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Usability
Writesonic
No answers on this topic
Gorgias
Gorgias is still by far most the most complete customer service tool to handle multiple responses and channels at a single umbrella without the needs of opening multiple tabs and sometimes will even make us missed some messages what supposed to be taken care of at a timely manner
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Alternatives Considered
Writesonic
No answers on this topic
Gorgias
We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now
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Return on Investment
Writesonic
No answers on this topic
Gorgias
  • Drastically reduced our response time from 2 business days, to 2 hours on average.
  • Made it easier to sync data for damaged item, allowing us to better understand damages.
  • Allowed us to easily see that statistics of what kind of issues we are seeing from our customers.
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ScreenShots