Item: Gorgias
Rating: 9
Author: Verified User

Overall Satisfaction with Gorgias

Use Cases and Deployment Scope

We use Gorgias as a platform to answer all incoming and outbound emails for our customers. We receive emails from our customers, we have macros to use, and we can also personalize our responses. We can also create a ticket and send an outbound email to our customers, which is very convenient.

Pros and Cons

Pros

Receive emails from customers.
Create a ticket based on a specific concern.
Send our responses to our customers.

Cons

Maybe in sending our response, it would be nice if the undo button was longer than 5 seconds.
Alt + enter should be disabled as we could accidentally press this, and the emails are automatically sent.

Return on Investment

One-stop shop.

Usability

As I've said, Gorgias is one of the easiest platforms I've used, as it was easy to navigate. You can easily find where and when you need information. The features are on point and specific. There are only a few clicks to where you need to go. I think it's very convenient.

Key Insights

Do you think Gorgias delivers good value for the price?

Not sure

Are you happy with Gorgias's feature set?

Yes

Did Gorgias live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gorgias go as expected?

I wasn't involved with the implementation phase

Would you buy Gorgias again?

Yes

Other Software Used

Shopify, Recharge

Likelihood to Recommend

Gorgias is one of the easiest platforms I've used, as it was easy to navigate. You can customize your views so you can easily track them. The shared views are also specific and convenient. The search button is also one thing I like, as it easily shows what you're looking for with just keywords, email addresses, or any information.

Gorgias Feature Ratings

Comments

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Convenient Customer Support Platform!