Gorgias connecting people
May 01, 2025
Gorgias connecting people
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gorgias
Gorgias helped us to handled customer complaints, incoming email inquiries with a timely manner especially our support team is out of coverage. It's kept up our first response time in a good way and helps us to secure our branding during critical scenarios that we unaware on time. Most importantly it can managed multiple Shopify Store at one screen.
Pros
- Gorgias AI, it able to replied to tickets with the brand of voice and the approached that aligned with our brand voice.
- Integrations that can be connected to multiple Shopify stores, including messaging channels.
- Auto tagging on ticketing better categorizing when search.
Cons
- Improving on advance setting categorizing appearance
- Support better WhatsApp Messaging on how to interact with customers.
- Lack of emphasizing more on the Convert Feature within the platform.
- Within our industry, we are proud to say we are good at customer service with the help of Gorgias.
- The ROI was great with the usage of Gorgias and how's they implemented the Convert feature.
- Their billing option will kind of ala cart feature to fits every different business need.
The most comprehensive app that serving against multiples big brands and the reliability of message being transmitted.
Do you think Gorgias delivers good value for the price?
Yes
Are you happy with Gorgias's feature set?
Yes
Did Gorgias live up to sales and marketing promises?
Yes
Did implementation of Gorgias go as expected?
Yes
Would you buy Gorgias again?
Yes
Comments
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