Chattermill vs. Medallia Video

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• Capture voice of the customer
• Predicts behavior and identifies opportunities for improvement
• Pre-built templates I can personalize with the customer comments and case data provided

Incentivized

• More report types

• Implementation
• Email delivery (spam risk).
• Sharing access.

Incentivized

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized