TrustRadius

Cherwell Asset Management (discontinued) vs. Motadata ServiceOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cherwell Asset Management (discontinued)
Score 4.7 out of 10
N/A
Cherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available.N/A
Motadata ServiceOps
Score 8.5 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
Pricing
Cherwell Asset Management (discontinued)Motadata ServiceOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cherwell Asset Management (discontinued)Motadata ServiceOps
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Cherwell Asset Management (discontinued)Motadata ServiceOps
Top Pros
Top Cons
Features
Cherwell Asset Management (discontinued)Motadata ServiceOps
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
Motadata ServiceOps
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings9.11 Ratings
Service restoration00 Ratings9.11 Ratings
Self-service tools00 Ratings9.11 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings9.11 Ratings
ITSM reports and dashboards00 Ratings9.11 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
Motadata ServiceOps
9.1
1 Ratings
10% above category average
Configuration mangement00 Ratings9.11 Ratings
Asset management dashboard00 Ratings9.11 Ratings
Policy and contract enforcement00 Ratings9.11 Ratings
Change management
Comparison of Change management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
Motadata ServiceOps
8.6
1 Ratings
3% above category average
Change requests repository00 Ratings9.11 Ratings
Service-level management00 Ratings8.21 Ratings
Best Alternatives
Cherwell Asset Management (discontinued)Motadata ServiceOps
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Lansweeper
Lansweeper
Score 8.8 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SymphonyAI IT Service Management
SymphonyAI IT Service Management
Score 8.7 out of 10
BMC Helix ITSM
BMC Helix ITSM
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cherwell Asset Management (discontinued)Motadata ServiceOps
Likelihood to Recommend
7.0
(2 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
8.2
(1 ratings)
9.1
(1 ratings)
User Testimonials
Cherwell Asset Management (discontinued)Motadata ServiceOps
Likelihood to Recommend
Discontinued Products
For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.
VY
Vandana Yadav
Presales Executive
Read full review
Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Pros
Discontinued Products
  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
Justin Brown | TrustRadius Reviewer
Justin Brown
Business Process Analyst III
Read full review
Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Cons
Discontinued Products
  • Very costly licenses.
  • Requires comparatively high amount of configuration.
  • Comparatively complex to use other solutions available in market.
VY
Vandana Yadav
Presales Executive
Read full review
Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Usability
Discontinued Products
No answers on this topic
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Support Rating
Discontinued Products
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
Justin Brown | TrustRadius Reviewer
Justin Brown
Business Process Analyst III
Read full review
Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Alternatives Considered
Discontinued Products
Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.
VY
Vandana Yadav
Presales Executive
Read full review
Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Return on Investment
Discontinued Products
  • Consolidated other systems into a single platform
Justin Brown | TrustRadius Reviewer
Justin Brown
Business Process Analyst III
Read full review
Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
ScreenShots

Motadata ServiceOps Screenshots

Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.