Churn360 vs. Cisco Webex Experience Management (discontinued)

Our customer success team rely on Churn360 to track customer health automate communication and step in when its crucial.It provides deeper insight into your clients boosts efficiency for your Customer Success team and empowers your organization to take proactive steps with your customers.It appears effective for measuring customer success and tracking renewals but its usefulness may be limited for contracts that auto-renew

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business

Incentivized

• It empowers our teams to identify areas needing attention and enhances our representative's ability to engage effectively with clients.
• Health scores are highly customizable
• Segmentation proves to be an incredibly potent and user friendly feature

• Audio and video quality is amazing.
• Screen sharing is easy.
• Very secure connection.
• Collaboration is made easy.
• Easy access thanks to different versions available.

Incentivized

• There are some minor limitations when it comes to sorting segments
• Setting up requires quite bit of configuration but that's because its incredibly powerful
• documentation

• Not always intuitive or user friendly
• Getting the most out of the software requires dedicated personnel/time
• Not that useful unless you'll do something with the data

Incentivized

We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.

Incentivized

No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps

Incentivized

Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.

Incentivized

Churn360 offered an ideal blend of tools and features perfectly aligned with our needs at a competitive price point. It has seamlessly scaled alongside our growth consistently introducing pioneering features that set industry standards. This tool is invaluable for me and my team. I highly recommend all choose Churn360 to ease their daily chores.

As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]

Incentivized

• In the first year of Churn360 deployment, we observed a remarkable churn reduction of over 40%
• With increased access to customer insight our team members enhance their performance.
• The company gains valuable insight into customer sentiments and trends strengthening our partnership with clients

• We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
• We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.

Incentivized