Championing Customer Success!!!!!
Churn360 plays vital in our organization, serving as a multifunctional tool for various aspects of customer success. From welcoming and …
Starting at $398 per month
View PricingOverview
What is Churn360?
Churn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication…
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Pricing
Startup
$399
Cloud
per month 1 - 4 CSM
Professional
$799
Cloud
per month 5 - 9 CSM
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://churn360.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $398 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Churn360?
Churn360 is an AI-Powered customer success platform that helps B2B SaaS companies turn data into actionable insights to reduce churn. It combines with third-party software to bring all communication related to one customer in a single place.
Churn360 empowers businesses to access and analyze customer data, and optimize the customer experience using innovative features like playbooks, automation, segments, and health scores.
Churn360 helps users monitor customer behaviour, identify at-risk customers, and take proactive steps to keep them engaged and satisfied.
Churn360 Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
Churn360 Screenshots
Churn360 Video
Churn360: A Customer Success Platform For B2B SAAS
Churn360 Integrations
Churn360 Competitors
Churn360 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
Churn360 brings customer data that exists in various sources into one single view making it easier for Customer Success Managers to get a complete picture of the customer. Churn360 integrates with third party customer communication software to brings all communication related to one customer in a single place, and integrates with financial systems like Chargebee and usage tracking softwares like Segment to bring in all the data the data needed to understand the health of the customer in one quick glance.
Churn360 starts at $398.
The most common users of Churn360 are from Small Businesses (1-50 employees).
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Community Insights
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- Business Problems Solved
Churn360 has been instrumental in helping users address various business problems and improve their customer success efforts. By providing insights into potential blind spots in the customer journey, users have been able to implement strategies to reduce churn and improve customer satisfaction. The ability to manage a customer portfolio within one application has allowed users to efficiently view journey maps, customer snapshots, and health scores, enabling them to identify areas that require attention.
With Churn360, users can effectively reduce customer churn by identifying at-risk customers and taking corrective action. This has resulted in increased revenue as they can now manage more customers than before. The software also allows users to monitor usage statistics for each feature, empowering them to make recommendations to customers and increase product utilization.
Churn360 streamlines the management of customer success information by centralizing all account details, contacts, risk and retention information, NPS scores, onboarding details, and more. Users have found it to be a time-saving product that allows them to concentrate on customers rather than deciphering information from spreadsheets. Additionally, Churn360 has helped improve the customer success manager to account ratio, ensuring timely renewal reminders and efficient QBR arrangements.
The software provides a data-driven approach that allows users to focus only on clients that need their attention. It has proven beneficial for various use cases, including retention, pro-active reach, accurate segmenting, and serving as a single source of truth for customer success managers. Furthermore, Churn360 enhances team intelligence about clients through user tracking and customer journey insights.
Overall, Churn360 solves critical business problems by reducing churn, increasing revenue, improving operational efficiency, streamlining onboarding processes, enhancing collaboration among customer success managers, and providing valuable data and insights for decision-making.
Reviews
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April 18, 2024
Championing Customer Success!!!!!
Score 10 out of 10
Vetted Review
Verified User
Churn360 plays vital in our organization, serving as a multifunctional tool for various aspects of customer success. From welcoming and onboarding new customers to managing promotions, monitoring customer health, and conducting surveys.Churn360 is at the heart of our customer engagement strategy. It helps solve a wide range of business challenges by providing insights and connecting the dots across various applications.
- It empowers our teams to identify areas needing attention and enhances our representative's ability to engage effectively with clients.
- Health scores are highly customizable
- Segmentation proves to be an incredibly potent and user friendly feature
- There are some minor limitations when it comes to sorting segments
- Setting up requires quite bit of configuration but that's because its incredibly powerful
- documentation
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- In the first year of Churn360 deployment, we observed a remarkable churn reduction of over 40%
- With increased access to customer insight our team members enhance their performance.
- The company gains valuable insight into customer sentiments and trends strengthening our partnership with clients
Churn360 offered an ideal blend of tools and features perfectly aligned with our needs at a competitive price point. It has seamlessly scaled alongside our growth consistently introducing pioneering features that set industry standards. This tool is invaluable for me and my team. I highly recommend all choose Churn360 to ease their daily chores.