Cin7 Core vs. Wasp Inventory

The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible

The Wasp Inventory system is best designed for the small to mod-sized business that is looking to create an inventory system that goes beyond the utilization of paper or Excel options for managing product. Wasp [Inventory] provides an entry-level approach to inventory tracking that is ideal for those who are not looking for an in-depth system that can be utilized for your supply-chain needs. In the case of Wasp [Inventory] it is a very compelling choice for those who are new to inventory and looking to begin the inventory process.

Incentivized

• Inventory tracking
• Invoicing
• Ecommerce synch

Incentivized

• Transactional/Historical Data
• Inventory Tracking/Tagging
• Querying data results via filters

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• We were looking at upgrading our version (we're currently running on-Premise Ver 7.0) - but they have now moved to a yearly recurring licensing model. The cost is about $3500/year for cloud-based Wasp Inventory - whereas our Version 7.0 was a one-time purchase. They also offer an on-premises version that costs about $6500 - and then a yearly 10% recurring charge on whatever the current cost of the software is being sold for. Neither options are appealing to our district whatsoever, so we will be staying with the version we have for the foreseeable future
• Their online form to request product information for purchase doesn't seem to be well-maintained. I reached out three times over the course of three or four weeks before I finally got a response. And that was just that my information had been sent to a local reseller of their products. We used to be able to purchase directly from Wasp, but that appears to not be an option any longer.

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

This system was already in-place when I was initially hired, so I don't have a history of looking into other companies currently, with similar offerings

Incentivized

• Lost company time
• Effective inventory management
• Mostly does the job it's supposed to

• We're more organized.
• Allows us to take on more cases.
• Easier billing.

Incentivized