Why Yes Accounting say YES to DEAR Inventory
February 10, 2017

Why Yes Accounting say YES to DEAR Inventory

John Cotter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with DEAR Inventory

We have clients using DEAR Inventory to manage large volumes of drop shipments and shipments from [their] own warehouse. Drop shipping mechanics are excellent, combined with procurement via purchase orders in a multi-currency and multi-warehouse environment. The ability to clone or create a matrix of, for example, products by colour and size are excellent features. We are 100% Xero Accountants - Silver Partners and we find the integration to Xero, 100% robust and reliable. Also, the visibility of data transfer status is very clear.

Pros

  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily

Cons

  • Integration to UK shipping channels like Royal Mail
  • Period locking would add greater integrity
  • Reporting could be improved on
  • Interface could be cleaner
  • We have secured new clients with DEAR and they have been delighted with it.
  • We have failed to secure new clients when we have identified where DEAR will not work for that specific client.
  • The alternatives on the market, like Unleashed, often don't meet the clients need either.
  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the cost is also [expensive].
DEAR is excellent at integration from Amazon. DEAR is too fiddly when receiving part shipments. Conversion of units from square metres to Square feet is a simply programming modification. Imagine you stock in imperial but customer orders in metric. How easy it would be for the software to manage this? I would also like to see the ability to buy in packs and sell singularly. It seems this is possible, but it means using the assembly/disassembly which is a skill set in itself.

Using DEAR Inventory

6 - Procurement of products, Sales teams, Administration teams
  • Financial Control
  • Integration
  • Streamlined solutions
  • New clients seeking support and implementation
It does what it says on the tin.

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