What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 2.9 out of 100

Attribute Ratings

  • Stitch Labs (discontinued) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

1.0

Cin7 Orderhive

10%
2 Ratings
2.7

Stitch Labs (discontinued)

27%
5 Ratings

Usability

1.0

Cin7 Orderhive

10%
1 Rating
6.0

Stitch Labs (discontinued)

60%
1 Rating

Support Rating

1.0

Cin7 Orderhive

10%
1 Rating
5.1

Stitch Labs (discontinued)

51%
5 Ratings

Likelihood to Recommend

Cin7 Orderhive

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive
Martin Trygve Olsen | TrustRadius Reviewer

Stitch Labs (discontinued)

I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.
Anonymous | TrustRadius Reviewer

Pros

Cin7 Orderhive

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Myles Condon | TrustRadius Reviewer

Stitch Labs (discontinued)

  • Inventory management.
  • Order management.
  • Reporting and analytics.
Tracee Meyers | TrustRadius Reviewer

Cons

Cin7 Orderhive

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
Martin Trygve Olsen | TrustRadius Reviewer

Stitch Labs (discontinued)

  • Reporting does not work for multiple currencies.
  • There is often a lag when syncing products.
Anonymous | TrustRadius Reviewer

Pricing Details

Cin7 Orderhive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Cin7 Orderhive Editions & Modules

Modules
Starter$20
Standard$40
Premium$90
  1. none
Additional Pricing Details

Stitch Labs (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Stitch Labs (discontinued) Editions & Modules

Additional Pricing Details

Usability

Cin7 Orderhive

Cin7 Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Martin Trygve Olsen | TrustRadius Reviewer

Stitch Labs (discontinued)

Stitch Labs (discontinued) 6.0
Based on 1 answer
I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
Tracee Meyers | TrustRadius Reviewer

Support Rating

Cin7 Orderhive

Cin7 Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Martin Trygve Olsen | TrustRadius Reviewer

Stitch Labs (discontinued)

Stitch Labs (discontinued) 5.1
Based on 5 answers
We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.
Vivian Vassar | TrustRadius Reviewer

Alternatives Considered

Cin7 Orderhive

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Myles Condon | TrustRadius Reviewer

Stitch Labs (discontinued)

I have not researched other alternatives as this solved my problems.
Haley Williams | TrustRadius Reviewer

Return on Investment

Cin7 Orderhive

  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Myles Condon | TrustRadius Reviewer

Stitch Labs (discontinued)

  • We had to migrate off this system which was not ideal after being discontinued
  • Was a simple to use medium price range solution to scaling businesses
  • UI/UX was intuitive and was easy to train employees
Anonymous | TrustRadius Reviewer

Screenshots

Cin7 Orderhive

Stitch Labs (discontinued)

Add comparison