Cisco Business Edition 4000 vs Yealink Conference Phones

Likelihood to Recommend

Cisco BE 4000 is well suited for organizations with 200 or fewer users or looking to migrate remote offices with these many users, with requirements for basic calling and voicemail, which can be cloud managed and controlled. It provides the basic essential features as auto-attendant for reception, parking a call, holding a call and transferring calls to other departments, hunt groups for support, single number reach functionality for sales and marketing folks.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Yealink Conference Phones are well-suited for small to large-sized businesses. It provides excellent call quality in an easy-to-use interface which makes it perfect for any type of office or conference room. It does require power-over-ethernet, so you will require either a network switch with PoE or a separate adapter that will provide power to the phone.

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Pros

IP Phones connection
Communication control
Phone calls and easy administration

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Easy-to-use menu interface
Bright and clear screen
Excellent call quality

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Cons

Increase the support for number of users on the platform.
Provide options for customer care and messaging.
Include redundancy options for the solution.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Admin menu options could be easier to reach.
Programming via the web interface requires some advanced knowledge.
Rebooting the phone takes a little longer than previously used systems.

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Support Rating

Cisco Business Edition 4000 8.2

Based on 2 answers

The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Yealink Conference Phones 7.0

Based on 1 answer

I have only had to contact Yealink once in the entire time we have been using their phones. The issue was resolved quickly and did not impact our day-to-day business. Their website provides excellent support; user manuals are available, as well as firmware upgrades that you are able to download and install.

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Alternatives Considered

Cisco Business Edition 4000 is an simple to use, cloud-hosted system based on Cisco's IP telephony technology. It is a optimal solution for for SMB businesses and supports up to a maximum of 200 IP Phones. For customers looking for larger user group, Cisco BE 6000 or BE7000 would be a better option.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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We have used Aastra and Grandstream phones as well. The build quality and overall ease-of-use was not as good as the Yealink Conference Phones. Yealink simply works and does not require technical knowledge after it has been set up. The other phones needed more frequent reboots and configurations to get them to work properly.

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Return on Investment

Better communication
Control of IP phones
Easy management of calling the network

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Helps the organization conduct meetings over the phone, rather than meeting in person.
Saves time to be able to communicate in a quick, thorough manner.
Helps everyone stay in touch and eliminates potential business downtime.

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No