Cisco Business Edition 7000 (discontinued) vs. Jetbrains Space

Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.

Incentivized

Jetbrains Space is great for teams. Managers can set up projects, assign team members and permissions, kick off a ticketing board for user requests. Then team leads can set up the repos within the project. As a team tool Jetbrains Space has everything a team needs to manage a project, and a separate of concerns with the users and permissions. Jetbrains Space is not so great for individuals. As an individual I've found it difficult to get to grips with some areas of Jetbrains Space and burned far too much time getting things set up. While this is not strictly on JetBrains, it would be nice if they could consider this and build out some blueprints for using the system.

• The platform supports up to 5,000 users connected at the same time in voice and video calls.
• Everything is virtually deployed on Cisco servers with reliability.
• Intuitive configuration and user-friendly web interface.
• It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.

Incentivized

• Integration with other JetBrains tools
• Managing codebases and repositories, as well as projects
• Issue tracking

Incentivized

• More cloud based services need to be added to the default service package.
• Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
• It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
• Call recording should be also built in.

Incentivized

• The move to Jetbrains SpaceCode could have been smoother
• There are missing API endpoints in Jetbrains SpaceCode
• The Jetbrains SpaceCode API documentation is not working as expected

It has some rough edges, but overall the UI is extremely good.

Incentivized

Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.

With the other software I've tried, they solve many issues, Jetbrains Space solves them all by being a complete all-round solution for every level, from management, to support, to the developers. The other tools have some of these things, but I never felt comfortable using the whole system as a complete source of project tools, often ending up using tools from multiple vendors.

• It has allowed for mostly smooth communication from department to department/office to office.
• It allows for saved phone # / last contact to appear quickly.
• It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.

Incentivized

• major improvements in workflow
• improved team dynamics and interaction
• quicker time-to-production for web projects

Incentivized