12 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Cisco Cloud Email Security

It is an absolutely necessary tool with the increase in phishing and malware emails that can pose potential threats to our data. It is great in every aspect. It lets administrators have control over which mails can be sent and received. It can be difficult for a regular user to understand all those features and settings it has. It requires additional training without which it's hard to use to its full potential.
Sandeep Reyyi | TrustRadius Reviewer

Trend Micro Email Security

Trend Micro Email Security is ideal for environments where an advanced level of gateway email protection (such as spam filtering, email impersonation protection, data loss prevention, etc.) is needed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Cisco Cloud Email Security
7.4
Trend Micro Email Security
7.6
Anti-malware
Cisco Cloud Email Security
8.1
Trend Micro Email Security
7.0
Cusomizability
Cisco Cloud Email Security
7.2
Trend Micro Email Security
8.0
Data Loss Protection
Cisco Cloud Email Security
7.1
Trend Micro Email Security
7.0
Threat Detection
Cisco Cloud Email Security
8.2
Trend Micro Email Security
8.0
Sandboxing
Cisco Cloud Email Security
7.4
Trend Micro Email Security
7.0
End-to-End Encryption
Cisco Cloud Email Security
7.2
Trend Micro Email Security
8.0
Management Tools
Cisco Cloud Email Security
6.8
Trend Micro Email Security
8.0

Pros

Cisco Cloud Email Security

  • Cisco Email Security addresses all the major forms of data attacks like phishing, ransomware and malware propagation.
  • Its content encryption capabilities safeguard against any data loss potential through outgoing emails.
Anonymous | TrustRadius Reviewer

Trend Micro Email Security

  • Policy creation and customization are quick and easy for both inbound and outbound emails.
  • Logs are easy to search.
  • End user email quarantine digests are convenient.
Anonymous | TrustRadius Reviewer

Cons

Cisco Cloud Email Security

  • Outlook integration in terms of a plug-in would be great. Currently, users can't add something to a blacklist or whitelist directly from Outlook.
  • Management of the platform is done from two portals the ESA and SMA. It would be nice to have it all in one management portal.
  • A quick start management guide would be nice. The manual is over 1,000 pages, so there is definitely a lot of functionality in this service.
Randy Zuehlke | TrustRadius Reviewer

Trend Micro Email Security

  • Needs better explanation of policy aggressiveness thresholds (e.g., what does "Highest" mean?).
Anonymous | TrustRadius Reviewer

Usability

Cisco Cloud Email Security

Cisco Cloud Email Security 8.6
Based on 2 answers
It's an essential component of of security in general, making the usability 10/10 for us given that as I've previously mentioned, most (if not all) of our workers are currently remote.

With this massive increase in "remote" locations, entails a massive increase in possible points of breach, hence, additional security is a must!
Anonymous | TrustRadius Reviewer

Trend Micro Email Security

Trend Micro Email Security 6.0
Based on 1 answer
Overall, Trend Micro Email Security does what is designed to do, however, it can be a bit frustrating tweaking the policies to get them just right due to the vagueness of some of the levels of protection available for some of the features (e.g., scales that range from "Low" to "Highest")
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Cloud Email Security

Cisco Cloud Email Security 8.3
Based on 4 answers
Cisco TAC support is very good since they have engineers available 24 hours a day, 365 days a year. Important to mention that you must have the support of the solution enabled to be able to receive a response from TAC and that we can be taken care of. The only drawback may be that they will not be able to see settings of the email provider you use.
Anonymous | TrustRadius Reviewer

Trend Micro Email Security

Trend Micro Email Security 5.0
Based on 1 answer
As a reseller, it can be difficult to locate the appropriate support number to call, however, once a case has been opened for a support request, it is generally resolved fairly quickly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Cloud Email Security

I would select Cisco for the Cloud Email Security solution because it has high availability. The integrations you have with solutions in the email cloud are very easy to integrate. Cisco Cloud Email Security is among the leaders in email protection solutions. It is important to take into account all the functionality that can be configured and in this way, we will be protected
Anonymous | TrustRadius Reviewer

Trend Micro Email Security

No answers on this topic

Return on Investment

Cisco Cloud Email Security

  • Saves us precious resources by blocking unwanted E-mail right at the edge of our network.
  • Users can work more efficient when all spam and malware is stopped before reaching their inboxes.
  • Enables us to protect our outgoing mail with DKIM signing and validate all incoming mail on the most modern securiry standards.
Wouter Hindriks | TrustRadius Reviewer

Trend Micro Email Security

  • It has helped us protect our internal users and end-users from email threats that could result in downtime.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Cloud Email Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Email Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Cisco Cloud Email Security
8.1
Trend Micro Email Security
7.0

Usability

Cisco Cloud Email Security
8.6
Trend Micro Email Security
6.0

Support Rating

Cisco Cloud Email Security
8.3
Trend Micro Email Security
5.0

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