18 Ratings
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Score 9.3 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Trend Micro Email Security ranks higher in 1 feature set: Secure Email Gateway

Secure Email Gateway

7.3

Cisco Cloud Email Security

73%
8.8

Trend Micro Email Security

88%
Trend Micro Email Security ranks higher in 7/7 features

Anti-malware

8.2
82%
3 Ratings
9.1
91%
6 Ratings

Cusomizability

5.5
55%
3 Ratings
8.6
86%
5 Ratings

Data Loss Protection

8.1
81%
3 Ratings
8.2
82%
5 Ratings

Threat Detection

8.2
82%
3 Ratings
9.3
93%
6 Ratings

Sandboxing

6.4
64%
3 Ratings
8.4
84%
5 Ratings

End-to-End Encryption

7.3
73%
3 Ratings
9.3
93%
6 Ratings

Management Tools

7.2
72%
3 Ratings
9.1
91%
5 Ratings

Attribute Ratings

  • Cisco Cloud Email Security is rated higher in 2 areas: Usability, Support Rating
  • Trend Micro Email Security is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

Cisco Cloud Email Security

73%
5 Ratings
8.9

Trend Micro Email Security

89%
6 Ratings

Likelihood to Renew

Cisco Cloud Email Security

N/A
0 Ratings
9.0

Trend Micro Email Security

90%
1 Rating

Usability

9.1

Cisco Cloud Email Security

91%
1 Rating
6.0

Trend Micro Email Security

60%
1 Rating

Support Rating

8.2

Cisco Cloud Email Security

82%
3 Ratings
5.0

Trend Micro Email Security

50%
1 Rating

Likelihood to Recommend

Cisco

We have multiple locations (both official and non-official/remote work location/work from home sections) that heavily benefit from the protection that Cisco Cloud Email Security provides. We are confident that in the case the local effects this pandemic is further prolonged in certain areas ([lock downs], quarantines, and so on), we can easily (and prefer) and safely allow our people to continue working from the comfort, and security of their chosen location.
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Trend Micro

Trend Micro Email Security is really a good tool to protect email from cyber attacks and provide end-to-end email data security. The encryption function is amazing. The anti-malware function is really helpful it's performed real-time email scanning.
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Pros

Cisco

  • Advanced malware protection.
  • Integration with Office365.
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Trend Micro

  • Mail analytics SPF, DKIM and DMARC
  • Known threats (spam, malware, malicious URLs and graymail)
  • Unknown threats (malware, url) detection
  • Keyword Filter, Domain Filter.
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Cons

Cisco

  • On certain client machines, we found that the software prevented the opening of innocuous email attachments flagging them as potentially harmful.
  • Emails with large attachment sizes can sometimes slow down the email loading process.
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Trend Micro

  • Take less memory resources, so the computer does not slow down.
  • More frequent product updates.
  • Make it easier to set up.
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Pricing Details

Cisco Cloud Email Security

Starting Price

Editions & Modules

Cisco Cloud Email Security editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Trend Micro Email Security

    Starting Price

    Editions & Modules

    Trend Micro Email Security editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      Cisco

      No answers on this topic

      Trend Micro

      The product really does everything it can and offers it very simply. In other words, after using it for many years like us, it feels as if the email system could not exist without Trend Micro Email Security. Using email in a corporate structure without this or any other product is the job of brave people.
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      Usability

      Cisco

      It's an essential component of of security in general, making the usability 10/10 for us given that as I've previously mentioned, most (if not all) of our workers are currently remote.

      With this massive increase in "remote" locations, entails a massive increase in possible points of breach, hence, additional security is a must!
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      Trend Micro

      Overall, Trend Micro Email Security does what is designed to do, however, it can be a bit frustrating tweaking the policies to get them just right due to the vagueness of some of the levels of protection available for some of the features (e.g., scales that range from "Low" to "Highest")
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      Support Rating

      Cisco

      Cisco TAC support is very good since they have engineers available 24 hours a day, 365 days a year. Important to mention that you must have the support of the solution enabled to be able to receive a response from TAC and that we can be taken care of. The only drawback may be that they will not be able to see settings of the email provider you use.
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      Trend Micro

      As a reseller, it can be difficult to locate the appropriate support number to call, however, once a case has been opened for a support request, it is generally resolved fairly quickly.
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      Alternatives Considered

      Cisco

      Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
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      Trend Micro

      I think Trend Micro Email Security gave us the best price along with the best overall features. We felt more comfortable using the Email Security along with the other Trend Micro products. It keeps our environment safe and has been a great way to help our end users through email issues. I would defiantly recommend this Trend Micro Email Security product to IT professionals a like.
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      Return on Investment

      Cisco

      • Saves us precious resources by blocking unwanted E-mail right at the edge of our network.
      • Users can work more efficient when all spam and malware is stopped before reaching their inboxes.
      • Enables us to protect our outgoing mail with DKIM signing and validate all incoming mail on the most modern securiry standards.
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      Trend Micro

      • Since everything happens on the cloud, a server, software, etc. does not create an e-mail.
      • Security has no set price, because customer trust cannot be bought with money.The return on this investment equals all of our customer confidence.
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