Cisco Meraki Dashboard vs. PacketTrap (Discontinued)

Cisco Meraki Dashboard is a great solution for managing a large number of networks across a single organization or multiple. For new projects we are able to set up the entire network in the dashboard with all of the needed settings, plug all of the devices in at our office and have them download their settings, so on the date of deployment, the equipment comes online and is ready to go immediately.

Incentivized

I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.

Incentivized

• The ability to monitor any port and get accurate information on its activity.
• The ability to port cycle and reboot remotely. This is best for off-hour reboots.
• Being able to search for devices through the client page with an IP address or MAC address saves time on device searches.
• It is an easy process to add and remove devices to different organizations.

Incentivized

• Network monitoring was pretty on point. Not a lot of false positives.
• Easy to deploy.
• Easy to use.

Incentivized

• Cloud communication could be improved
• Rebooting network switch like an MS120 remotely takes more time vs MX64 for some reason
• Quicker response time for status updates. Cisco Meraki Dashboard take too long to update sometimes
• Uptime for all devices not just the switches but firewalls and APs would be great to have
• Timeline improvements/more detail timeline

Incentivized

• Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
• Integration with other systems, but again, it is EOL, so doesn't matter.
• MiB library needs a refresh, but again, EOL.

Incentivized

The dashboard is easy to navigate and offers many pages that are loaded with information. Cisco Meraki adds new features to the dashboard based on customer feedback and I have seen so many updates and changes that have improved upon the previous version. Most recently they have added Cisco's AI and are looking at an Automation option that will only further improve usability.

Incentivized

The Cisco Meraki Dashboard is of course the most user friendly and the NDFC is being modified to look similar to the Cisco Meraki Dashboard as of today.

Incentivized

Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.

Incentivized

• It's definitely allowed us to operate with a smaller team and allowed us to troubleshoot issues quicker. The Meraki dashboard with Meraki APs has helped us identify issues on our wireless network, monitor the health, and really help our remote locations out with troubleshooting and getting devices online quicker.

Incentivized