What users are saying about
41 Ratings
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Score 9.1 out of 100
13 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Jamf Now is rated higher in 1 area: Support Rating
  • Cisco Meraki SM and Jamf Now are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Cisco Meraki SM

90%
11 Ratings
9.0

Jamf Now

90%
4 Ratings

Usability

9.0

Cisco Meraki SM

90%
1 Rating

Jamf Now

N/A
0 Ratings

Support Rating

8.0

Cisco Meraki SM

80%
4 Ratings
8.9

Jamf Now

89%
2 Ratings

Product Scalability

8.6

Cisco Meraki SM

86%
5 Ratings

Jamf Now

N/A
0 Ratings

Likelihood to Recommend

Cisco Meraki SM

One of the scenarios where we can apply Cisco System Manager is when our company has the need to manage, monitor and support mobile devices and portable computing equipment, allowing us centralized management and remote support for devices. If we have devices apple system manager has more features. A scenario where it does not apply is when we have mobile devices that are not compatible with the SM software.
Anonymous | TrustRadius Reviewer

Jamf Now

Anywhere with under 100 Apple devices, I would recommend this service. It was always so simple to add a device you recently purchased to your inventory and be able to check in on it anytime. If they had more than 100, I would recommend Jamf Pro, the enterprise version of this software.
Logan Wiser | TrustRadius Reviewer

Pros

Cisco Meraki SM

  • We can create templates for our mobile devices that make new hardware deployments a breeze.
  • Pushing out new with Apple Business Manager is easy and efficient.
  • We get tons of real-time information on our devices and useful historical information and logs.
  • Kiosk and Single App mode is great for single purpose tablets.
Philip Dixon | TrustRadius Reviewer

Jamf Now

  • Resetting passwords remotely..
  • Locking or wiping a device.
  • Pushing new apps out to all or one iPad.
  • Controlling what apps are installed on the iPads.
Steven Nielsen | TrustRadius Reviewer

Cons

Cisco Meraki SM

  • Limited ability for "command line" functions. For example, we had a laptop that was stolen and showed to be online, but we could not wipe it. We were able to access a command prompt, but it would not accept DISKPART or FORMAT commands to try and make the PC unusable.
  • The GPS location is not terribly accurate and frequently it "guesses" location based off of an IP address rather than actually activating the GPS on the device. This makes tracking lost/stolen devices very difficult.
  • Difficulty getting devices to correctly show their status in the dashboard. For example, I can have a PC that is online and connected to the Internet, but shows to be offline in the dashboard. Only after refreshing many times would it indicate that the PC was actually online, thus allowing me to administer it.
Anonymous | TrustRadius Reviewer

Jamf Now

  • I would like to see some more advanced functions for the iOS supervised mode. Maybe pushing iOS updates? Right now we can only see if it requires an update, but can't schedule an update time, etc.
  • I would like to see Jamf Now work with Apple to allow apps with in-app purchases that can be used with Jamf Now. Right now some apps don't have two versions available in the app store (a full version, and a free version with in-app purchases), so the single version free app with in-app purchases can't be used across our enterprise environment. :(
  • They could do with a better lost device activation lock. Currently, you can only lock a device from being erased and re-setup if you associate an icloud account with it and turn it on to find the lost device.
Ricky Jordan | TrustRadius Reviewer

Pricing Details

Cisco Meraki SM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Jamf Now

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Cisco Meraki SM

Cisco Meraki SM 9.0
Based on 1 answer
It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.
Laurance J. Specht | TrustRadius Reviewer

Jamf Now

No score
No answers yet
No answers on this topic

Support Rating

Cisco Meraki SM

Cisco Meraki SM 8.0
Based on 4 answers
We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.
Anonymous | TrustRadius Reviewer

Jamf Now

Jamf Now 8.9
Based on 2 answers
No body is perfect and occasionally, but rare, it take a little bit to get a reply on the chat, but overall as compared to other chat sessions it is pretty responsive and fairly quick. They allow you to upload a screen shot if that helps and to reply with solutions via email so I have it as a reference in writing for future problems.
Steven Nielsen | TrustRadius Reviewer

Alternatives Considered

Cisco Meraki SM

The only product I have used that is similar is Apple Configurator. While a powerful solution, it requires physical access to the devices which is not always possible, especially on a large site. Meraki is able to achieve many of the same functions as the Apple configurator but without ever needing to physically access the device, other than initial setup and registration.
Anonymous | TrustRadius Reviewer

Jamf Now

Ease of use, price point, support, features - are all the reasons why we chose Jamf Now.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Meraki SM

Cisco Meraki SM 8.6
Based on 5 answers
It’s scalable up to a point and will scale well from small to a medium business, however, as a business grows and policies get more mature or detailed, you might have to later upgrade to a more appropriate enterprise solution such as MaaS360 or AirWatch. This solution however, will last quite a long tome for a growing business.
Matthaniel Cowell | TrustRadius Reviewer

Jamf Now

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Meraki SM

  • Our immediate take away has been a savings of thousands a year in MDM fees. We were paying around $3.00 a device with our previous MDM and our average with Meraki is about $1.88 per device. That while providing far more functionality than our previous provider.
Mike Madsen | TrustRadius Reviewer

Jamf Now

  • Low Cost: 2-3 dollars a device for a month was cheaper than the time spent repairing the Mac server.
Logan Wiser | TrustRadius Reviewer

Screenshots

Cisco Meraki SM

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