Cisco Meraki SM vs Jamf Now

What users are saying about

Product Page

Score 9.1 out of 10

Based on 41 reviews and ratings

Product Page

Score 8.6 out of 10

Based on 13 reviews and ratings

Attribute Ratings

Jamf Now is rated higher in 1 area: Support Rating
Cisco Meraki SM and Jamf Now are tied in 1 area: Likelihood to Recommend

Cisco Meraki SM

90%

11 Ratings

9.0

Jamf Now

90%

4 Ratings

Cisco Meraki SM

90%

1 Rating

Jamf Now

N/A

0 Ratings

Cisco Meraki SM

80%

4 Ratings

8.9

Jamf Now

89%

2 Ratings

Cisco Meraki SM

86%

5 Ratings

Jamf Now

N/A

0 Ratings

Pros

We can create templates for our mobile devices that make new hardware deployments a breeze.
Pushing out new with Apple Business Manager is easy and efficient.
We get tons of real-time information on our devices and useful historical information and logs.
Kiosk and Single App mode is great for single purpose tablets.

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Philip Dixon

Director Of Information Technology

Alicart Restaurant GroupFood & Beverages, 201-500 employees

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Resetting passwords remotely..
Locking or wiping a device.
Pushing new apps out to all or one iPad.
Controlling what apps are installed on the iPads.

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Steven Nielsen

Senior Project Manager

Intermountain Rigging and Heavy HaulTransportation/Trucking/Railroad, 51-200 employees

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Cons

Limited ability for "command line" functions. For example, we had a laptop that was stolen and showed to be online, but we could not wipe it. We were able to access a command prompt, but it would not accept DISKPART or FORMAT commands to try and make the PC unusable.
The GPS location is not terribly accurate and frequently it "guesses" location based off of an IP address rather than actually activating the GPS on the device. This makes tracking lost/stolen devices very difficult.
Difficulty getting devices to correctly show their status in the dashboard. For example, I can have a PC that is online and connected to the Internet, but shows to be offline in the dashboard. Only after refreshing many times would it indicate that the PC was actually online, thus allowing me to administer it.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 1001-5000 employees

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I would like to see some more advanced functions for the iOS supervised mode. Maybe pushing iOS updates? Right now we can only see if it requires an update, but can't schedule an update time, etc.
I would like to see Jamf Now work with Apple to allow apps with in-app purchases that can be used with Jamf Now. Right now some apps don't have two versions available in the app store (a full version, and a free version with in-app purchases), so the single version free app with in-app purchases can't be used across our enterprise environment. :(
They could do with a better lost device activation lock. Currently, you can only lock a device from being erased and re-setup if you associate an icloud account with it and turn it on to find the lost device.

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Ricky Jordan

Senior Computer Systems Admin

Primitive ApparelApparel & Fashion, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Usability

Cisco Meraki SM 9.0

Based on 1 answer

It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.

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Laurance J. Specht

Manager of Personalized Learning and Dean of Instruction

Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Cisco Meraki SM 8.0

Based on 4 answers

We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.

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Verified User

Manager in Information Technology

Airlines/Aviation Company, 501-1000 employees

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Jamf Now 8.9

Based on 2 answers

No body is perfect and occasionally, but rare, it take a little bit to get a reply on the chat, but overall as compared to other chat sessions it is pretty responsive and fairly quick. They allow you to upload a screen shot if that helps and to reply with solutions via email so I have it as a reference in writing for future problems.

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Steven Nielsen

Senior Project Manager

Intermountain Rigging and Heavy HaulTransportation/Trucking/Railroad, 51-200 employees

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Alternatives Considered

The only product I have used that is similar is Apple Configurator. While a powerful solution, it requires physical access to the devices which is not always possible, especially on a large site. Meraki is able to achieve many of the same functions as the Apple configurator but without ever needing to physically access the device, other than initial setup and registration.

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Verified User

Professional in Other

Education Management Company, 11-50 employees

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Ease of use, price point, support, features - are all the reasons why we chose Jamf Now.

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Verified User

Director in Information Technology

Commercial Real Estate Company, 51-200 employees

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Scalability

Cisco Meraki SM 8.6

Based on 5 answers

It’s scalable up to a point and will scale well from small to a medium business, however, as a business grows and policies get more mature or detailed, you might have to later upgrade to a more appropriate enterprise solution such as MaaS360 or AirWatch. This solution however, will last quite a long tome for a growing business.

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Matthaniel Cowell

IT Specialist

WKS Restuarant CorporationRestaurants, 10,001+ employees

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No score

No answers yet

No answers on this topic

Return on Investment

Our immediate take away has been a savings of thousands a year in MDM fees. We were paying around $3.00 a device with our previous MDM and our average with Meraki is about $1.88 per device. That while providing far more functionality than our previous provider.

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