What users are saying about
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 41 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 13 reviews and ratings
Attribute Ratings
- Jamf Now is rated higher in 1 area: Support Rating
- Cisco Meraki SM and Jamf Now are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Cisco Meraki SM
90%
11 Ratings
9.0
Jamf Now
90%
4 Ratings
Usability
9.0
Cisco Meraki SM
90%
1 Rating
Jamf Now
N/A
0 Ratings
Support Rating
8.0
Cisco Meraki SM
80%
4 Ratings
8.9
Jamf Now
89%
2 Ratings
Product Scalability
8.6
Cisco Meraki SM
86%
5 Ratings
Jamf Now
N/A
0 Ratings
Likelihood to Recommend
Cisco Meraki SM
One of the scenarios where we can apply Cisco System Manager is when our company has the need to manage, monitor and support mobile devices and portable computing equipment, allowing us centralized management and remote support for devices. If we have devices apple system manager has more features. A scenario where it does not apply is when we have mobile devices that are not compatible with the SM software.

Verified User
Consultant in Engineering
Information Technology & Services Company, 201-500 employeesJamf Now
Anywhere with under 100 Apple devices, I would recommend this service. It was always so simple to add a device you recently purchased to your inventory and be able to check in on it anytime. If they had more than 100, I would recommend Jamf Pro, the enterprise version of this software.
IT Director
Home Base Appraisal ManagementReal Estate, 11-50 employees
Pros
Cisco Meraki SM
- We can create templates for our mobile devices that make new hardware deployments a breeze.
- Pushing out new with Apple Business Manager is easy and efficient.
- We get tons of real-time information on our devices and useful historical information and logs.
- Kiosk and Single App mode is great for single purpose tablets.
Director Of Information Technology
Alicart Restaurant GroupFood & Beverages, 201-500 employees
Jamf Now
- Resetting passwords remotely..
- Locking or wiping a device.
- Pushing new apps out to all or one iPad.
- Controlling what apps are installed on the iPads.
Senior Project Manager
Intermountain Rigging and Heavy HaulTransportation/Trucking/Railroad, 51-200 employees
Cons
Cisco Meraki SM
- Limited ability for "command line" functions. For example, we had a laptop that was stolen and showed to be online, but we could not wipe it. We were able to access a command prompt, but it would not accept DISKPART or FORMAT commands to try and make the PC unusable.
- The GPS location is not terribly accurate and frequently it "guesses" location based off of an IP address rather than actually activating the GPS on the device. This makes tracking lost/stolen devices very difficult.
- Difficulty getting devices to correctly show their status in the dashboard. For example, I can have a PC that is online and connected to the Internet, but shows to be offline in the dashboard. Only after refreshing many times would it indicate that the PC was actually online, thus allowing me to administer it.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesJamf Now
- I would like to see some more advanced functions for the iOS supervised mode. Maybe pushing iOS updates? Right now we can only see if it requires an update, but can't schedule an update time, etc.
- I would like to see Jamf Now work with Apple to allow apps with in-app purchases that can be used with Jamf Now. Right now some apps don't have two versions available in the app store (a full version, and a free version with in-app purchases), so the single version free app with in-app purchases can't be used across our enterprise environment. :(
- They could do with a better lost device activation lock. Currently, you can only lock a device from being erased and re-setup if you associate an icloud account with it and turn it on to find the lost device.
Senior Computer Systems Admin
Primitive ApparelApparel & Fashion, 11-50 employees
Pricing Details
Cisco Meraki SM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Jamf Now
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Cisco Meraki SM
Cisco Meraki SM 9.0
Based on 1 answer
It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.
Manager of Personalized Learning and Dean of Instruction
Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees
Jamf Now
No score
No answers yet
No answers on this topic
Support Rating
Cisco Meraki SM
Cisco Meraki SM 8.0
Based on 4 answers
We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.

Verified User
Manager in Information Technology
Airlines/Aviation Company, 501-1000 employeesJamf Now
Jamf Now 8.9
Based on 2 answers
No body is perfect and occasionally, but rare, it take a little bit to get a reply on the chat, but overall as compared to other chat sessions it is pretty responsive and fairly quick. They allow you to upload a screen shot if that helps and to reply with solutions via email so I have it as a reference in writing for future problems.
Senior Project Manager
Intermountain Rigging and Heavy HaulTransportation/Trucking/Railroad, 51-200 employees
Alternatives Considered
Cisco Meraki SM
The only product I have used that is similar is Apple Configurator. While a powerful solution, it requires physical access to the devices which is not always possible, especially on a large site. Meraki is able to achieve many of the same functions as the Apple configurator but without ever needing to physically access the device, other than initial setup and registration.

Verified User
Professional in Other
Education Management Company, 11-50 employeesJamf Now
Ease of use, price point, support, features - are all the reasons why we chose Jamf Now.

Verified User
Director in Information Technology
Commercial Real Estate Company, 51-200 employeesScalability
Cisco Meraki SM
Cisco Meraki SM 8.6
Based on 5 answers
It’s scalable up to a point and will scale well from small to a medium business, however, as a business grows and policies get more mature or detailed, you might have to later upgrade to a more appropriate enterprise solution such as MaaS360 or AirWatch. This solution however, will last quite a long tome for a growing business.
IT Specialist
WKS Restuarant CorporationRestaurants, 10,001+ employees
Jamf Now
No score
No answers yet
No answers on this topic
Return on Investment
Cisco Meraki SM
- Our immediate take away has been a savings of thousands a year in MDM fees. We were paying around $3.00 a device with our previous MDM and our average with Meraki is about $1.88 per device. That while providing far more functionality than our previous provider.
Operations Manager
Banyan, Inc.Computer Software, 51-200 employees
Jamf Now
- Low Cost: 2-3 dollars a device for a month was cheaper than the time spent repairing the Mac server.
IT Director
Home Base Appraisal ManagementReal Estate, 11-50 employees