Item: Jamf Now
Rating: 9
Author: Steven Nielsen

Use Cases and Deployment Scope

It is being used at this time in one department. I use it to push bulk purchased apps to all the iPads used by our foremen. They are able to fill out fillable PDF forms from their iPads and save or email them while in the field. Additionally, when someone forgets their password, I am able to remotely reset it from my iPad, Android phone or my laptop. Resetting passwords led me to Jamf as when you forget your password with Apple you will most likely have to wipe the devices and risk losing information.

Pros and Cons

Resetting passwords remotely..
Locking or wiping a device.
Pushing new apps out to all or one iPad.
Controlling what apps are installed on the iPads.

I wish that Jamf would also handle Android Devices.

Return on Investment

It took a little to get all the iPads set up but once done it was worth it.
I am not an Apple person, but Jamf was very helpful in getting me set up.
Since I can automatically update or add apps remotely, I don't have to bring the iPads in individually to add apps which saves a lot of my time.

Alternatives Considered

Jamf was easier to get started and set up, unfortunately since I also have a number of Android Tablets, I had to get IBM MaaS360 to manage them. I also prefer not having to pay for the whole year in advance for the tables as I have been working for about 3 months to get the Android tablets set up with MaaS360 but had to pay for all of them in advance and only have about half of them set up. Our Android tablets are in trucks on the road as part of their ELD's so I can only catch one when that truck is in for maintenance, but I still had to pay for the year in advance. Jamf makes it very nice as I just pay as I add a unit to the system.

Support Rating

No body is perfect and occasionally, but rare, it take a little bit to get a reply on the chat, but overall as compared to other chat sessions it is pretty responsive and fairly quick. They allow you to upload a screen shot if that helps and to reply with solutions via email so I have it as a reference in writing for future problems.

Key Insights

Do you think Jamf Now delivers good value for the price?

Yes

Are you happy with Jamf Now's feature set?

Yes

Did Jamf Now live up to sales and marketing promises?

Yes

Did implementation of Jamf Now go as expected?

Yes

Would you buy Jamf Now again?

Yes

Other Software Used

IBM MaaS360 with Watson, DraftSight, Microsoft Office 365

Jamf Use by Novice Apple User

Overall Satisfaction with Jamf Now