Cisco Secure Endpoint is well suited for keeping track of the many different and points that we have in our organization. All of these devices can easily be monitored with Cisco Secure Endpoint. It can monitor our servers and our desktops and laptops in our environment. It isn’t as appropriate for our student devices. However, those aren’t as critical since they are just Chromebooks.
FortiGuard Web Filtering Service is well-suited for an organisation that is able to funnel all its Internet connectivity through one device, i.e., the office environment - or perhaps where WFH workers are using a remote desktop or VPN. It allows management/IT to minimise risk by blocking websites that may be harmful, as well as websites that may enable data leakage, or even are websites that people ought not to be visiting in the workplace.
Once we, I guess one turned out that path because we have a small IT team, one of the big factors that came into play is how easy it was to deploy and the kind of security it provides for your endpoint devices. For us, it's got all those AI capabilities that really help. So traditionally when there was an incident on Alert on an antivirus program, you'd have a couple of guys run across the office to try to pull a plug. One of the awesome features with Secure Endpoint is its isolation mode that clamps down endpoint devices and then just isolate it. It's connected to, I think Cisco's tell us the threat intel environment. So they've got up-to-date metrics and fixes on threats out in the wild. And once they detect that, they apply it across your whole brand. So yeah, really effective for us.
One of the things that really stands out is the retrospective detections. So say something's detected two weeks later of a product that you had on your system. Initially it scanned it past, but then they discover vulnerability. The product has the ability to come back and retrospectively apply restrictions on specific applications you have on your environment. So I think that's one key winner.
The interface has many views that all look the same, except that functionalities are different. This makes it incredibly difficult to find the action you want to take.
Built-in exclusion sets are missing a number of notable Anti-Malware products and must be manually implemented.
High learning curve due to complexity of the solution and the range of features it contains. Provided documentation is hidden in a small icon at the top of the page which is often off-screen when needed.
Color choices lead to panic situations during deployment. 1 questionable file could lead to the main display showing a large, bright red alert which makes customers think their whole environment is compromised.
Some websites are classified as Meaningless content, especially links used in emails to unsubscribe from lists. Luckily FortiGuard Web Filtering Service is responsive about reclassifying those quickly.
AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.
In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.
Cisco Secure Endpoint is an advanced EDR solution that is highly effective and scalable. Our experience previously with MalwareBytes and Microsoft Defender was not horrible, but these products were not as effective and did not integrate well with our other security products to allow us to monitor and react quickly to address threats that were within our network. Key to any security effort is mitigation and the ability to quickly identify and respond so any damage can be avoided or limited.
We selected FortiGuard Web Filtering because it came in the service bundle with our FortiGate unit. After testing the service for a couple of months, we disabled the web filtering that was running on our client machines and have not looked back. It's been easy to manage, effective, and fast. There isn't much more you can ask for from a filtering solution.
AMP has been able to catch some serious infections and stop them from doing huge damage in our environment.
The overall cost of AMP vs the cost of not having this protection and getting hit with malware, or other nefarious damage to your environment is well worth the money.
