Cisco Security Cloud Control vs. ServiceNow IT Operations Management

Cisco Defense Orchestrator is an ideal software to easily manage firewalls at the enterprise level, as well as to implement security policies that allow the corporate infrastructure to remain free of threats that can put at risk all the devices that are handled on a daily basis. For example, it is ideal for preventing network intrusions, since it has the ability to block malware and any suspicious activity. In addition, the fact that it is based on a single console provides the benefit of keeping all devices under view and thus preventing any threat in the simplest way.

If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Upgrade OS
• Manage changes at scale
• Group like configurations
• Clone configs for other firewalls
• Migrate from on prem to cloud

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
• A customers 'super" user has access to all cases that are filled by them.
• When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Better templates like pushing config. when a particular firewall checks in with CDO.
• Compliance checking for configurations would be great. For example: make sure http is shut and https is open.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• A lot of flexibility in the licensing options which can get overwhelming.
• They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
• Pricing negotiations - although that can be pretty much every vendor.

I give this score because I believe that Cisco Defense Orchestrator helps our company to be resilient, this is because this software is also focused on offering security resilience at the enterprise level, that is, through its features such as high visibility, acceleration of threat detection and response, simple management, and end-to-end protection. By having it, it is more feasible to avoid disasters or risks in the devices that are handled daily and of course avoid data loss and, given this, be able to recover quickly if something happens.

ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I believe that Cisco Defense Orchestrator is available when needed, this solution has allowed the security team to have better productivity thanks to the fact that their workflow is less intense because they can carry out their tasks with the help of this software, in addition to the presence If there is an error, they can be overcome quickly because their support team is efficient.

Cisco Defense Orchestrator is a software that is easy to implement, although knowledge is required for it, but if you do not have it, going to its valuable support team is very helpful. If done knowingly, this process can take less than two hours. Having a simple implementation is a valuable feature because it saves time and expense.

We used the on box management platform. This required API usage for automating things. It was not scalable and a lot of features are not there. There are platforms like manage engine, but they are not Cisco FP native and had limitations as well.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Much faster management.
• Can access firewall without having to go on site if the VPN tunnel is down.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
• Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
• With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info