TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco UC-One

    Score10 out of 10
    N/ACisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A

    Mitel OpenScape Business

    Score8 out of 10
    N/AOpenScape Business is a unified communications offering from Mitel. Formerly formerly Siemens Enteprise Communications and later from Unifiy, it combines telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs.N/A
    Pricing
    Cisco UC-OneMitel OpenScape Business
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco UC-OneMitel OpenScape Business
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Features
    Cisco UC-OneMitel OpenScape Business
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    17% above category average
    Mitel OpenScape Business
    -
    Ratings
    High quality audio10.01 Ratings00 Ratings
    High quality video10.01 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    16% above category average
    Mitel OpenScape Business
    -
    Ratings
    Desktop sharing10.01 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    16% above category average
    Mitel OpenScape Business
    -
    Ratings
    Calendar integration10.01 Ratings00 Ratings
    Meeting initiation10.01 Ratings00 Ratings
    Record meetings / events10.01 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    19% above category average
    Mitel OpenScape Business
    -
    Ratings
    Live chat10.01 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    5.0
    1 Ratings
    45% below category average
    Mitel OpenScape Business
    -
    Ratings
    User authentication5.01 Ratings00 Ratings
    Participant roles & permissions5.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    6.7
    1 Ratings
    23% below category average
    Mitel OpenScape Business
    9.2
    1 Ratings
    8% above category average
    Hosted PBX10.01 Ratings9.01 Ratings
    Multi-level Interactive Voice Response (IVR)5.01 Ratings9.01 Ratings
    Directory of employee names5.01 Ratings9.01 Ratings
    Call Management
    Comparison of Call Management features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    14% above category average
    Mitel OpenScape Business
    9.2
    1 Ratings
    6% above category average
    Answering rules10.01 Ratings9.01 Ratings
    Call recording10.01 Ratings8.01 Ratings
    Call park10.01 Ratings9.01 Ratings
    Call screening10.01 Ratings10.01 Ratings
    Message alerts10.01 Ratings10.01 Ratings
    Business SMS/External Messaging10.01 Ratings00 Ratings
    Online Fax10.01 Ratings00 Ratings
    Voicemail Transcription10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    12% above category average
    Mitel OpenScape Business
    9.0
    1 Ratings
    2% above category average
    Mobile app for iOS10.01 Ratings9.01 Ratings
    Mobile app for Android10.01 Ratings9.01 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Cisco UC-One and Mitel OpenScape Business
    Feature
    Cisco UC-One
    10.0
    1 Ratings
    16% above category average
    Mitel OpenScape Business
    -
    Ratings
    Centralized communications management10.01 Ratings00 Ratings
    Team messaging10.01 Ratings00 Ratings
    Team document sharing10.01 Ratings00 Ratings
    Call and meeting analytics10.01 Ratings00 Ratings
    Best Alternatives
    Cisco UC-OneMitel OpenScape Business
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco UC-OneMitel OpenScape Business
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Cisco UC-OneMitel OpenScape Business
    Likelihood to Recommend
    Cisco
    UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
    Incentivized
    Read full review
    Mitel Networks Corporation
    From very small / medium / enterprise and even blue light customers - Atos/Unify will solutions fit and work.
    Incentivized
    Read full review
    Pros
    Cisco
    • Clear quality of service
    • easy implementation
    • good return on investment
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Resilience.
    • Work from anywhere.
    • Easier to use and administrate.
    • Accommodates many environments.
    Incentivized
    Read full review
    Cons
    Cisco
    • Mobile App Chats do not always sync to the PC application.
    • Switching from WiFi to Cellular on mobile applications typically drops the call.
    • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
    Incentivized
    Read full review
    Mitel Networks Corporation
    No answers on this topic
    Alternatives Considered
    Cisco
    We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
    Incentivized
    Read full review
    Mitel Networks Corporation
    Holds more than its own against the competition and consistently keeps this over time.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • The services as a whole are a better feature set for a better price.
    • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
    • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Overall controllable fixed license costs.
    • Flexible license model in customer control.
    Incentivized
    Read full review
    ScreenShots