Cisco Webex Social (Discontinued) vs. Interact Software

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.

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Great for social media quizzes, shopping guides, lead qualification, progressive profiling, and any application where asking a series of questions can be used to gain a better understanding of customers and contacts.

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• Easy to use.
• No special setup.
• Doesn't require any special hardware.

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• The system was particularly useful during the coronavirus pandemic as it helped foster communication between colleagues and allowed us to create various fun and interactive morale-boosting activities.
• The service desk is responsive and Interact is quick to point out any service issues.

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• Recording feature cannot record phone sound just computer sound.
• Recording feature does not generate a file with "known" extension, it needs specific player.

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• Payment steps
• Pipedrive integration
• Google tag manager integration

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It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.

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Interact is great for basic integrated quizzes and forms. The other tools are much more robust in terms of mobile friendliness, integrated payment steps, file upload, Google Tag Manager integration (track and segment via your favorite marketing automation platform), etc. Typeform is a much more robust platform.

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• It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
• Great user experience.
• Users like it.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• In my very particular opinion, we can say that this tool has not generated any negative aspect for us, so we are comfortable.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info