Neat tool for tech support or even consulting
March 31, 2017

Neat tool for tech support or even consulting

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WebEx Social

WebEx is used to work with technical support and consulting users. We use it mostly for technical support and debugging software solutions when users are experiencing issues and we have to look at how are they executing a specific process.
  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.

Cisco Webex Social (Discontinued) Feature Ratings

Mobile Access
Not Rated
Chat
10
Integrates with Outlook
10
Document collaboration
10
Access control
10
Advanced security features
5