TrustRadius: an HG Insights company

Interact Software

Score9 out of 10

2 Reviews and Ratings

What is Interact Software?

Interact's employee experience platform consolidates fragmented workplace communications into a centralized system with the goal of increasing engagement across global enterprises. The platform delivers targeted content across mobile, email, and digital signage. Key features include AI-powered personalization, built-in analytics tracking engagement metrics, and community-building tools. Unlike general intranet solutions, Interact specializes exclusively in employee experience optimized for workforce connectivity. The platform boasts users among brands like Subway, Domino's, Levi's, New York Life, and Activision.

Media

an example homepage
the Mobile experience
the Mobile Social app
the Email Newsletter Builder

1 / 4

A very useful tool, for us very simple

Use Cases and Deployment Scope

Interact is easy to use, and quite intuitive, and the system allows us to have a global intranet that provides information to our employee base in various regions. Interact also makes several updates, so I feel like we always get the latest and greatest.

Pros

  • The system was particularly useful during the coronavirus pandemic as it helped foster communication between colleagues and allowed us to create various fun and interactive morale-boosting activities.
  • The service desk is responsive and Interact is quick to point out any service issues.

Cons

  • A deeper analysis to cover the content life cycle would be useful.
  • From an administrative perspective, it is sometimes difficult to navigate to the settings you need to find.

Most Important Features

  • It's so intuitive and easy to use that we can do whatever we imagine in our heads! So many cool features and widgets to choose from, and the flexibility is great.
  • Interact has created a great intranet application, packed with great features.

Return on Investment

  • In my very particular opinion, we can say that this tool has not generated any negative aspect for us, so we are comfortable.

Other Software Used

Trello

Basic integrated quiz platform

Pros

  • Lead qualification
  • Progressive profiling
  • Integration with marketing automation

Cons

  • Payment steps
  • Pipedrive integration
  • Google tag manager integration

Return on Investment

  • Didn't really see ROI

Alternatives Considered

Typeform, Jive Hosted VoIP, Wufoo, SurveyMonkey, JotForm and Formstack

Other Software Used

BirdEye, Podium, ActiveCampaign, Autopilot, Intercom, Front