Cisco Webex Social (Discontinued) vs. Livestorm

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.

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Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.

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• Easy to use.
• No special setup.
• Doesn't require any special hardware.

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• Very intuitive to use and easy to customize.
• Excellent customer service.
• Lots of good data for analytics.
• Participants do not need to download anything.
• Feedback and recommendations are acted on.
• Easy to logistical information on registrants and attendees.
• Supports integrations.

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• Recording feature cannot record phone sound just computer sound.
• Recording feature does not generate a file with "known" extension, it needs specific player.

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• It would be helpful to have higher quality replays

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Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.

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The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help

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It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.

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• It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
• Great user experience.
• Users like it.

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• It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info