Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
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Kaspersky Endpoint Security Cloud
Score7.9 out of 10
Small Businesses (1-50 employees)
Kaspersky Endpoint Security Cloud provides a solution for organizations' IT security needs, blocking ransomware, file-less malware, zero-day attacks and other emerging threats. Kaspersky’s cloud-based approach helps users to work securely on any device, and collaborate safely online, at work or at home, from remote offices and in the field. The cloud-native console means the organization's security can be managed from anywhere, any time.
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Well-Suited Scenarios:Small to Medium-sized Businesses (SMBs): Kaspersky Endpoint Security Cloud is well-suited for SMBs with limited IT resources. Its cloud-based management simplifies deployment and ongoing security administration, allowing smaller businesses to benefit from enterprise-grade protection without the complexity.Distributed Workforces: In scenarios where employees work remotely or across multiple locations, the cloud-based nature of Kaspersky Endpoint Security Cloud is advantageous. It enables centralized management of security policies, ensuring consistent protection for all endpoints regardless of their physical location.Proactive Threat Detection: Organizations that prioritize proactive threat detection and response benefit from Kaspersky's advanced capabilities. The endpoint detection and response (EDR) features help identify and mitigate potential threats in real-time, crucial for industries handling sensitive data.Less Appropriate Scenarios:Highly Regulated Industries with Specific Compliance Requirements: In industries with stringent compliance regulations, organizations may require specialized solutions that offer more granular control and reporting features tailored to specific compliance standards. Kaspersky may need to enhance customization options to cater to these specific needs.Resource-Constrained Environments: While Kaspersky Endpoint Security Cloud is generally efficient, organizations with extremely resource-constrained environments, such as older hardware or limited bandwidth, might find the solution demanding in terms of system resources.
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Excellent Customer Service - Every time I need something from my main contact at Kaspersky I will get the fastest support within a day or two max, depending on the hour I call.
Excellent Performance - KES has been I can say a ghost on my company and my clients because of it's performance, since is light weight when processing and protecting.
Excellent Administration of Cloud Console - It's easy to navigate thru the KES Cloud Console having a quick help that orientates for any easy doubt to clear out, if needed to escalate I can always setup a Ticket and get a fast response.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
During initial setups it can be a little confusing.
The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Though the Kaspersky Endpoint Security Cloud provides security from all the types of Cyber threat but it will be great to have the protection from the attacks which occurs from inside of an organization.
As Kaspersky Endpoint Security Cloud provides the Cyber security training to it's users in only Kaspersky Endpoint Security Cloud Pro which should be included in it's all versions so that the users will be aware of the Cyber threats.
The feature of root cause analysis is a great feature of Kaspersky Endpoint Security Cloud but I feel there is a scope for improvement in it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
We have been using Kaspersky Endpoint Security products for several years and the jump to the console cloud has been very comfortable for us since we do not have to dedicate a server to the Kaspersky Endpoint Security console but rather the console is in the cloud so that we save the server and its financial amount, electrical expense, cost of its housing in the CPD.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
It allows us to roll out endpoint protection quickly from a cloud interface to hundreds of users within seconds and keep those devices secure. From deployment of BitLocker and keeping track of the keys from the interface has saves many users from stolen laptops and devices since we used Kaspersky as our main device protection.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Kaspersky is a market leader company, so I had no doubt that I could trust their cloud services availability. As of now, I haven't experienced any downtime on their cloud portal or any issue in the agent itself. I would recommend it in terms of reliability.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have had no major issues with Kaspersky Endpoint Security Cloud. The product has a very low overhead. There have been issues in the past where web pages have been slow to load, as they are being processed by the Kaspersky Security Network. That said, when the issue was reported to technical support, they were quick to assess and provide a viable work around.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.
We only had to send a query to Kaspersky Endpoint Security Cloud support. We had a problem accessing the cloud console and we opened a case with them. They assisted us quickly and gave us precise and concise instructions to access the Kaspersky Endpoint Security cloud console.After completing the steps indicated we were able to access the console
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Kaspersky Endpoint Security Cloud online training was very complete and access to the console and the main administration tasks were explained to us.Also how to view security events, customer inventories and reports.In addition, Kaspersky provides a large number of manuals, web help, and videos to refresh your knowledge in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Kaspersky Endpoint Security Cloud online training was very complete and access to the console and the main administration tasks were explained to us.Also how to view security events, customer inventories and reports.In addition, Kaspersky provides a large number of manuals, web help, and videos to refresh your knowledge in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The implementation of this product is easy, the console is mounted and from it the client is distributed to the rest of the computers. In this way, the Kaspersky Endpoint Security client is installed on all the computers in the company's IT park and its servers.The installation of clients requires that they have visibility with the console that is in the cloud.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Comparison: Scope and Sophistication: Kaspersky Endpoint Security Cloud offers a comprehensive security suite with a focus on simplicity and cloud-based management.Kaspersky EDR Expert is specialized in advanced threat detection and response, suited for organizations with a higher level of cybersecurity maturity and a need for proactive threat hunting.Target Audience:Kaspersky Endpoint Security Cloud is ideal for SMBs seeking a user-friendly, all-in-one security solution.Kaspersky EDR Expert caters to larger enterprises with a focus on in-depth threat analysis, incident response, and continuous monitoring.Deployment Options:Kaspersky Endpoint Security Cloud is cloud-centric, simplifying deployment and management.Kaspersky EDR Expert provides flexibility with on-premises or hybrid deployment, accommodating diverse IT infrastructures.Ultimately, the choice between the two depends on the organization's size, cybersecurity maturity, and specific requirements. Kaspersky Endpoint Security Cloud is a versatile and accessible solution, while Kaspersky EDR Expert is tailored for organizations with a heightened focus on advanced threat detection and response capabilities.
The manufacturer Kaspersky was very flexible with the terms of the contract for the Kaspersky Endpoint Security Cloud product since it has prices by number of licenses, offering discounts for the volume of licenses to be contracted as well as for the duration of the contract. They show a very empathetic attitude with the client, trying to adapt to what the client needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Kaspersky Endpoint Security Cloud is a distributed product, you connect to the console and the client is installed on the computers and servers and the only configuration it needs is the console address. Then they connect and the console downloads the virus definitions and defined policies.There are no client limitations, you can even have multiple consoles if you want to have "separate" clients.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
KES Cloud is the next step on security, where clients did not believe on Cloud solutions, now with this approach of not having servers onsite they are Hapy with the solution, less asset management and updates of hardware is one of the best. At least per Year Min a 6-10K up to 20-30K per year saving with KES Cloud.
Cloud Console has been a great change due to de easiness to manage it ad reporting as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
