Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
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Nutanix AHV
Score9 out of 10
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Nutanix AHV is presented as a modern and secure virtualization platform that powers VMs and containers for applications and cloud-native workloads on-premises and in public clouds. Its tools and automated workflows simplify the day-to-day administration of VMs and containers.
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think Nutanix AOS is a great product and, I would recommend it to anyone. The only reason I did not give it a 10 out of 10 is because I don't do that for any product. Every product has room for improvement.
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
During initial setups it can be a little confusing.
The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Nutanix has a huge learning curve. We purchased the on-line training course when we moved to the platform and it was literally weeks of instruction. It was so extensive, in fact, that we ran out of time to complete it before the test.
Operations that cannot be done from the browser require running commands from a terminal emulator; perhaps owing to the newness of the platform, documentation is not robust. I highly recommend you buy the tech support.
Software updates are sometimes rushed to release. I've gotten to where I wait at least a few weeks after release before installing them, as I've run into significant issues with buggy software. Such installations have required time-consuming tech support calls to resolve.
While the promise of perpetual VM uptime is being fulfilled, the dashboard frequently reports issues that need to be resolved.
Because of significant hardware redundancy, the cost per byte of storage capacity is high.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
We made a huge financial investment with this platform (four clusters, all-flash storage array), so we're in it for the long haul. Luckily it's a beast. I've had to use support more than any other platform I've administered, but the help has been very good. Nutanix continues to add features and innovations which increase the ROI
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Nutanix Prism Element and Prism Central are easy-to-use HTML5-based web consoles. The layout makes sense; you're only a few clicks away from getting to where you need to be. The AHV hypervisor is integrated into the platform for a fast and seamless experience. Rich data on VM metrics is also available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Due to the cool DFS architecture, Nutanix has good read performance for loads. In general, everything works well. We only ran into problems with very specific workloads that did not allow multithreading. It is also worth noting that loads should be tuned according to best practices for best performance, which is not always an easy task.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.
Nutanix [AOS] is a leader in the HCI industry and it becomes evident after deploying the software. The solution runs effortlessly and can scale seamlessly. We ran the Nutanix solution on Lenovo Servers and since Lenovo has a close working relationship with Nutanix, you can procure the Nutanix software directly from Lenovo as part of your Lenovo HCI solution. The advantage of going this route is that the hardware has been tested and verified by Lenovo that it is thus certified for Nutanix. The support is then also directly with Lenovo for both hardware and software.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
We looked at both Simplivity and Cisco HyperFlex. Both are pretty good in their own right. Simplivity was very 'efficient' in the way they handled data, but we didn't like the idea of a propitiatory hardware card. Cisco's HyperFlex was our second choice, but we were so impressed with what Nutanix had done for us already, that we were already leaning toward that.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Nutanix Beam helps enable enterprises to take control of their total cloud spend with automated cost governance policies. Beam provides unified visibility into public and private cloud spending, including clusters, VMs, and other services.
Lower administrative overhead, increased employee productivity, and costs savings.
Nutanix AHV is also generally free to use, which can benefit organizations with budget constraints.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
