Citrix Endpoint Management (formerly XenMobile), is a UEM and enterprise mobility management application for securing mobile applications and devices.
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DevRev
Score8.4 out of 10
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DevRev is a platform for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. The vendor states its mission is to bring end users, support engineers, product managers, and developers together to create a company-wide culture of product and customer-centricity.
This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
DevRev is well suited for both multi-team and single-team environments, and teams can realize meaningful value even without having product, engineering, and support all onboarded at the same time. Its strength is clearest when used by customer-facing and delivery-adjacent teams that benefit from shared context and tighter feedback loops. However, DevRev is less appropriate out of the box for teams that sit outside those core functions, as the platform’s terminology and workflows are opinionated toward product, engineering, and support use cases. Without deeper custom object support and greater flexibility in redefining terms and processes, it has been challenging to demonstrate value to those teams and to help them move away from established tools and ways of working.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The onboarding experience could be improved for teams that are not directly implementing DevRev, as they are often introduced to a powerful platform without enough guided context and can feel overwhelmed early on.
Creating and managing objects, dashboards, and other configurations would benefit from more robust desktop-based creation tools, as current workflows can feel constrained or unintuitive at scale. Use industry standard language and report building.
While regressions are rarely critical, the frequency of small UI issues, such as broken date selectors or text visibility problems caused by theming, creates unnecessary friction and frustration for users.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
DevRev provides strong support through a dedicated key account manager and tech team, making the experience seamless. There might be hurdles, but they get resolved with team support. The tool is also very easy to use, with the user able to customize and use various features as needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have no functionality, reliability, or speed concerns with DevRev. In the past, we raised a few latency issues that were fixed within days by the engineering team. The DevRev team were incredibly thankful for these being raised.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
While Freshdesk and Kapture are great tools, they lack advanced features such as agent assist and AI summarisation. Dedicated support at these companies also becomes an issue, as no dedicated team is allotted due to frequent changes. Also, these tools are not DIY kind and require external help for use and excellence.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
DevRev is incredibly flexible - while we started with a support and product move to the tool - Engineering, Finance, People, and our Account Management team quickly followed. The best part about these teams being in DevRev is tying everything back to the customer and being able to build intuitive, flexible workflows for any need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
Easy access to internal resources - no need for separate vpn, etc...
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
