Xenmobile: flexible mobile data platform
April 24, 2018

Xenmobile: flexible mobile data platform

David Reese | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with XenMobile

Xenmobile is a mobile device management system keeping our email accessable to personal devices without making the device completely locked down and completely wiped in case of breach or end of employment. it allows for the best of both worlds.
  • security: it allows remote wipe of a device
  • compartmentalization: when xenmobile is on the device, it can setup its own client, or have a set portion of the local mail client.
  • mobile support: with a web-based admin portal, no software needs to be setup on a PC to admin remotely [good for on-call techs]
  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
  • We've moved from the Blackberry enterprise server to a xenmobile fueled active-data format. saving the cost of the BES and allowing us to be more flexible on devices.
  • We are moving away from providing devices to allowing employees to use personal devices [through XenMobile], saving us 3 million dollars a year [roughly].
  • Our call center has had increased call volume with mobile devices during the move, since the addition to more supported devices equals more time per call, we have seen a negative effect there.
Xenmobile was just more flexible; allowing us to use different devices and change our active data sync. The cost of a Blackberry enterprise server was also prohibitive, so we moved to XxenMobile.
I think this is a solid product for a limited BYOD scenario where you want to keep personal and professional business separate. If you're looking for full BYOD with the addition of any Android devices [pixel, lightning, etc.,] you will have issues with profile addition.