Citrix Gateway vs. OpenVPN Access Server

Citrix is used by everyone in our Company globally across departments, and provides a standardized, very clean, rarely-changing launchpad for all the common apps your team may need. It connects to Okta for necessary security. From my understanding, app assignment to users from the back end is also very simple. That being said, while the lack of changes over the years helps with guides and familiarity, Citrix is not without it's flaws that could use updating - apps refusing to open, scheduled app crashing at 12:00pm EST every day, setup being not as streamlined as it could be for new users, ease of use lacking on the desktop app, lack of accessible guides/quick walkthrough of what the platform is upon first login, etc. Overall, I look forward to improvements for Citrix, though overall I appreciate it's simplicity leading to visual ease of navigation.

Incentivized

OpenVPN is great for anyone who needs to access internal company resources while away from the office. For us, it's useful for our office staff if they need to work from home for a day or are at a work conference. I can see where it would not be helpful if you didn't store much on your intranet, but we do, so it's very helpful.

Incentivized

• allows seamless use of 2-factor authentication for heightened security within the VPN, and lowers risk of an external hack because of it.
• it allows for differing levels of security. access can be set specifically through the VPN so 2 users can use the same site and get different results depending on their active directory security policy.
• It can grant the ability to launch a single application or an entire VPN envelope

Incentivized

• Secure
• Easy setup
• 2 free users
• automatic updates

Incentivized

• I suggest make it more faster because sometimes its lagging but not all the time.
• When it comes to Notepad I suggest having options for the size of fonts, and color of fonts, to make it look nicer.
• I suggest making it more user-friendly, and more features so that users can perfectly maximize this tool.

• None, it accomplishes everything we need it for.

Incentivized

Citrix is a visually very clean platform, allowing for ease of use from even the least tech-savvy. That being said, the apps crashes a lot (scheduled or otherwise), and apps very often refuse to open from the dashboard, making for a frustrating/confusing experience from those who have not yet experienced these same issues daily for years now. The launcher app (for MacBook) leaves a lot to be desired in terms of both setup and daily use, making the web version more viable. First-time users are also often confused on what Citrix is - and how each app connects in order to open a program (explaining "log into Citrix on the web, then download the launcher app, then launch the Spectra app via Citrix web, which will open in the Citrix launcher app on your laptop to launch the app, but you have to paste in the URL again and log in again to access" is a handful)

Incentivized

We've never had any issues with usability. The UI is very intuitive, and our general user base (which is not very tech-savvy) can use OpenVPN with two clicks since we have SAML set up. It's the easiest thing ever for them, and I don't know how we'd even begin to improve on it.

Incentivized

Support is pretty good and pretty fast to respond. I can't say I can really complain about the support experience I've had with them, as they've resolved issues within a reasonable time-frame. Of course, they could always be faster and better, but I think for what we pay, it's well worth the money.

Incentivized

We chose Citrix Netscaler Gateway for its wide market presence and its great experience over time. Although the implementation time may be longer than in the other solutions, I think the results are better and it allows configuration with greater capacity than the others. The cost is similar in all the solutions seen.

Incentivized

We found OpenVPN to be more cost-effective vs Azure. In addition, it was easier to install, deploy, and manage

Incentivized

• The largest positive impact was that it provided a path up upgrade from the now defunct CSG Citrix product. Because Netscaler Gateway is an at cost product, where CSG was not, one could argue there is no monetary ROI but the ROI in this scenario comes more from the ability to not have to use a non Citrix product and learn the skills needed to administer it.
• Negative wise, Netscaler Gateway can be quite costly in both upfront costs and maintenance fees. It is part of business and a requirement but when using it as a replacement for CSG you will have to account for several thousands of dollars per year in additional cost.
• Because it can implemented as a virtual server (it comes in both hardware and non hardware versions) the lack of need to add one more piece of hardware to our data center saves in space, up front costs, and power/cooling needs if you opt to go with the software based version.

Incentivized

• Only 2 free users, it would be nice if they would expand to 5.
• Easy way to establish a VPN backbone between two locations
• Great for work at home or BCP events.

Incentivized