Can't complain, good product
Updated May 30, 2020

Can't complain, good product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Citrix Gateway (formerly NetScaler Unified Gateway)

I remember when Citrix Gateway was called NetScaler Unified Gateway. It's being used for remote desktop access, as we are now all working from home. We, for the most part, all left our desktop computers at the office, and because they have more power and storage and access to the network than many home devices, we use Citrix to work off them from any device.

Pros

  • Remote desktop - use your computer or phone to access your desktop
  • Chat
  • Communications

Cons

  • Better connections
  • Reliability
  • Cost
  • Access
  • Better comms
  • Better access
  • Better usage and productivity
Citrix is what I would call the leader in this category, as they have been doing it for a very long time and have been doing it pretty well. They continue to develop their offering and it's definitely one of the more price-competitive options out there on the market.
Support is pretty good and pretty fast to respond. I can't say I can really complain about the support experience I've had with them, as they've resolved issues within a reasonable time-frame. Of course, they could always be faster and better, but I think for what we pay, it's well worth the money.

Do you think Citrix Gateway delivers good value for the price?

Yes

Are you happy with Citrix Gateway's feature set?

Yes

Did Citrix Gateway live up to sales and marketing promises?

Yes

Did implementation of Citrix Gateway go as expected?

Yes

Would you buy Citrix Gateway again?

Yes

Citrix Gateway is really well suited if you have no access to a network or to your desktop and need to get files or use a piece of specific software that you don't have multiple device licenses for and need to access. It's usually pretty reliable but does sometimes have some issues with connection.

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