Citrix Gateway vs. Proton Mail

We have a hybrid team, and Citrix Gateway is helpful for ensuring secure access to our business apps, no matter the location. In addition, the tool ensures our teams can remotely access business resources and work from any location. It connects teams to resources distributed across cloud and on-premises data centers, ensuring maximum team productivity.

Incentivized

Good if you like privacy and not having your data mined for advertizing and AI training.

• Very clean landing page
• Easy connection to Okta
• One-size-fits-all accessibility for different app assignment needs
• Very clean and easy to understand settings page
• Quick Access favourites page
• Ability to link webpages as well as applications from the admin end for selected users

Incentivized

• Secure encrypted email hosting
• Connection with Outlook works well
• Works well on all platforms: web, Windows, MacOS, Android, iOS
• Low monthly cost for email plus all the associated apps

• I suggest make it more faster because sometimes its lagging but not all the time.
• When it comes to Notepad I suggest having options for the size of fonts, and color of fonts, to make it look nicer.
• I suggest making it more user-friendly, and more features so that users can perfectly maximize this tool.

• Exporting email (which I like to do for archiving) is awkward and slow.
• Proton Mail Bridge (which allows access from other email readers like Outlook) sometimes has synchronization issues. Lately these just resolve themselves.

Citrix is a visually very clean platform, allowing for ease of use from even the least tech-savvy. That being said, the apps crashes a lot (scheduled or otherwise), and apps very often refuse to open from the dashboard, making for a frustrating/confusing experience from those who have not yet experienced these same issues daily for years now. The launcher app (for MacBook) leaves a lot to be desired in terms of both setup and daily use, making the web version more viable. First-time users are also often confused on what Citrix is - and how each app connects in order to open a program (explaining "log into Citrix on the web, then download the launcher app, then launch the Spectra app via Citrix web, which will open in the Citrix launcher app on your laptop to launch the app, but you have to paste in the URL again and log in again to access" is a handful)

Incentivized

Mostly intuitive and easy to use. A bit harder if you stick with two passwords (one for the account and one for the encryption).

Support is pretty good and pretty fast to respond. I can't say I can really complain about the support experience I've had with them, as they've resolved issues within a reasonable time-frame. Of course, they could always be faster and better, but I think for what we pay, it's well worth the money.

Incentivized

We chose Citrix Netscaler Gateway for its wide market presence and its great experience over time. Although the implementation time may be longer than in the other solutions, I think the results are better and it allows configuration with greater capacity than the others. The cost is similar in all the solutions seen.

Incentivized

Proton had a wider offering of products like vpn and drive. I ended up paying for a yearly subscription, I liked it so much.

Incentivized

• we moved from Cisco to Citrix VPN, and no longer had to worry about certificate issues
• profile issues from Cisco were no longer a problem with Citrix.
• the amount of time PER VPN call dropped significantly in the internal helpdesk, however, the volume of calls stayed the same.

Incentivized

• Easy to link with my business domain and email.