NetScaler Gateway vs. Twingate

The best usage scenario for Citrix Netscaler Gateway is in enterprises with a high volume of telecommuting users or in situations where the user needs to access certain applications from anywhere. In our case as a hospital, we need our doctors to access the medical records of the patients and be able to carry out any required action, with a high level of security and with a certain agility.

Incentivized

The product as well as the admin panel is getting richer. Would love port-level access control as well as some more analytics in the admin panel. From what I hear, the team is actively working on it

• allows seamless use of 2-factor authentication for heightened security within the VPN, and lowers risk of an external hack because of it.
• it allows for differing levels of security. access can be set specifically through the VPN so 2 users can use the same site and get different results depending on their active directory security policy.
• It can grant the ability to launch a single application or an entire VPN envelope

Incentivized

• Easy access management for cloud resources, better security than VPN or IP allow lists
• 2FA via Google Login or OKTA
• Easy to onboard external team members (contractors, partners, clients, etc)
• Was easily approved by my partner security teams to use alongside their VPN client with no conflicts.
• Zero-trust security is a must-have feature these days!
• You pay for User, not Client or Resources--easy to roll out to all devices used by your users.
• No more hassle of maintaining IP allow lists for WFH/remote teams

• I suggest make it more faster because sometimes its lagging but not all the time.
• When it comes to Notepad I suggest having options for the size of fonts, and color of fonts, to make it look nicer.
• I suggest making it more user-friendly, and more features so that users can perfectly maximize this tool.

• Windows installation had a small glitch, customer support helped quickly resolve the issue

For the end-user, it is essentially an on-off switch integrated with our Identify Protection Solution

Support is pretty good and pretty fast to respond. I can't say I can really complain about the support experience I've had with them, as they've resolved issues within a reasonable time-frame. Of course, they could always be faster and better, but I think for what we pay, it's well worth the money.

Incentivized

Support team understood my challenge and was able to influence product direction to expedite support for my features - A+!

The only other SSL VPN type product I have used was Citrix Secure Gateway. Netscaler is a MUCH more feature filled product. CSG was a free add on to older versions of Citrix Metaframe and XenApp and was specifically just used for securing Citrix infrastructure. Netscaler excels in securing Citrix but can also be used to secure shared apps of all kinds regardless of how they are published. I did do a test run on 2X's product which did include a secure gateway but then base 2X product was not really comparable to Citrix so did not go too far with it.

Incentivized

• Our data is secure and protected from the outside world which is priceless.
• It saves our business money as we can provide our clients with a safe and secure alternative to accessing their data remotely rather than having to take the more expensive route of travelling on-site to gather the data we need.
• It gives us the opportunity to host on-site training using gated cloud based environments which enhances our business services. The ability to easily change access information, such as a password, after administering a training course gives us the flexibility we need to provide and subsequently restrict access to our training environments to suit our needs.

Incentivized

• The ROI has been immediate especially since we are all working remotely during the COVID-19 situation.