Citrix Virtual Apps Essentials (discontinued) vs. GoToMyPC

For fast setup and implementation, Citrix Essentials was an enabler for connection success, otherwise, we could have just wasted time on other alternatives. Seemed that it was more 'out of the box' which works for us since we don't have the financial resources for complicated implementations. If this was a major ERP implementation, not sure if this would be the most appropriate solution across many countries.

Incentivized

I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.

Incentivized

• User interface
• Support
• Integration

Incentivized

• I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
• I have access to all of my drives and programs as if I were sitting in my office.
• GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.

• Network Fileshare mapping where I have encountered some issues.

Incentivized

• Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
• The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
• Easier way to print documents to printers not connected to the computer being accessed.

Incentivized

I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle

Incentivized

Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.

Incentivized

The availability has been excellent for me. Any issue is usually due to one of my devices becoming unconnected from the internet.

Incentivized

The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection

Incentivized

I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.

Incentivized

It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.

Incentivized

Frankly, there were limited alternative products besides Citrix Essentials, and maybe we just need to learn more. We did not have the time to process complex Request for Proposals, obtain RFP responses, do a short-list, reference checks and a final selection with oral presentations, so IT helped Finance with moving forward and we appreciated their technical advice, speed, and guidance.

Incentivized

I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.

Incentivized

I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.

Incentivized

• Client delivery
• Relationship management
• Visualization

Incentivized

• Increased productivity since I can access remotely
• Ability to use my laptop making my desktop a mobile workstation
• Ability to provide answers at closed-door meetings about budgeting, expenses, invoices without needing to leave the room to look it up on my desktop.