ClearDATA vs. ManageEngine DataSecurity Plus

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.

Incentivized

Manage Engine Data Security Plus is very capable of tracking modifications to specified files within fileservers. This specific part is easy to set up and control. It also is able to easily identify "junk" files which can then be addressed with the end-user. Setup for risk analysis can use some improvement.

Incentivized

• Leadership is very attentive, working hard to forge interpersonal relationships

Incentivized

• Track file creations and modifications.
• Track disk space for filesystems monitored.
• Identify junk files.

Incentivized

• Support was a challenge. Often tickets would sit until escalated.
• Clear expectations on both sides caused communication challenges.
• Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.

Incentivized

• Track file content for binary files such as Excel.
• Services occasionally stops running.
• Setting report specifications for risk analysis.

Incentivized

Zadara: This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.

Incentivized

• Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
• Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
• From a customer service standpoint, it was 50/50.

Incentivized

• Allows us to identify any PII within files for PCI Compliance.
• Tracked file changes for security.
• Improved overall PCI compliance.

Incentivized