What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- cleverbridge ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
- Dokan ranks higher in 1 feature set: eCommerce Marketing
Online Storefront

7.9
cleverbridge
79%
6.8
Dokan
68%
cleverbridge ranks higher in 7/9 features
cleverbridge ranks higher in 7/9 features
Product catalog & listings

8.0
80%
2 Ratings
9.0
90%
1 Rating
Product management

8.0
80%
2 Ratings
8.0
80%
1 Rating
Bulk product upload

6.3
63%
2 Ratings
7.0
70%
1 Rating
Branding

6.3
63%
2 Ratings
6.0
60%
1 Rating
Mobile storefront

8.3
83%
2 Ratings
5.0
50%
1 Rating
Product variations

9.4
94%
2 Ratings
5.0
50%
1 Rating
Website integration

8.3
83%
2 Ratings
8.0
80%
1 Rating
Visual customization

8.0
80%
2 Ratings
6.0
60%
1 Rating
CMS

8.7
87%
2 Ratings
7.0
70%
1 Rating
Online Shopping Cart

8.7
cleverbridge
87%
5.0
Dokan
50%
cleverbridge ranks higher in 2/2 features
cleverbridge ranks higher in 2/2 features
Abandoned cart recovery

8.0
80%
2 Ratings
N/A
0 Ratings
Checkout user experience

9.4
94%
2 Ratings
5.0
50%
1 Rating
Online Payment System

9.7
cleverbridge
97%
Dokan
Feature Set Not Supported
N/A
cleverbridge ranks higher in 1/1 features
cleverbridge ranks higher in 1/1 features
eCommerce security

9.7
97%
2 Ratings
N/A
0 Ratings
eCommerce Marketing

8.2
cleverbridge
82%
9.0
Dokan
90%
cleverbridge ranks higher in 3/3 features
cleverbridge ranks higher in 3/3 features
Promotions & discounts

8.3
83%
2 Ratings
N/A
0 Ratings
Personalized recommendations

7.3
73%
2 Ratings
N/A
0 Ratings
SEO

9.0
90%
1 Rating
9.0
90%
1 Rating
eCommerce Business Management

8.8
cleverbridge
88%
7.8
Dokan
78%
cleverbridge ranks higher in 5/5 features
cleverbridge ranks higher in 5/5 features
Multi-site management

8.3
83%
2 Ratings
N/A
0 Ratings
Order processing

10.0
100%
2 Ratings
7.0
70%
1 Rating
Inventory management

9.4
94%
2 Ratings
9.0
90%
1 Rating
Shipping

9.0
90%
1 Rating
8.0
80%
1 Rating
Custom functionality

7.3
73%
2 Ratings
7.0
70%
1 Rating
Attribute Ratings
- Dokan is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

6.6
cleverbridge
66%
2 Ratings
10.0
Dokan
100%
1 Rating
Usability

8.0
cleverbridge
80%
1 Rating
9.0
Dokan
90%
1 Rating
Support Rating

cleverbridge
N/A
0 Ratings
7.0
Dokan
70%
1 Rating
Likelihood to Recommend
cleverbridge
Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Online sales back office group manager
Kaspersky LabComputer Software, 1001-5000 employees
Dokan
Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesPros
cleverbridge
- Excellent partnet
- Terrific at subscription software
- Excellent security and uptime

Verified User
Partner in Corporate
Computer Software Company, 11-50 employeesDokan
- Intuitive back-end functions.
- User-friendly front-end interface.
- Bug fixes and improvements are done often and regularly.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesCons
cleverbridge
- Because of the many different settings, it becomes hard sometimes to set everything up
- The slow system can take up to 10 seconds to save something
Online sales back office group manager
Kaspersky LabComputer Software, 1001-5000 employees
Dokan
- Sign-up procedure could be more explanatory for vendors.
- Sign-up validations could be improved.
- Support for multi-currency and multilingual shops needs to be improved.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesPricing Details
cleverbridge
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Dokan
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Usability
cleverbridge
cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Online sales back office group manager
Kaspersky LabComputer Software, 1001-5000 employees
Dokan
Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesSupport Rating
cleverbridge
No score
No answers yet
No answers on this topic
Dokan
Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesAlternatives Considered
cleverbridge
DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful

Verified User
Partner in Corporate
Computer Software Company, 11-50 employeesDokan
No answers on this topic
Return on Investment
cleverbridge
- We couldn’t have done this on our own
- They provided cost-effective eCommerce for us

Verified User
Partner in Corporate
Computer Software Company, 11-50 employeesDokan
- Positive impact on small to medium shops.
- Needs good advertisement and features to get large shops to sign up.
- Needs more bulk product import and management features.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employees