What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 6.6 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

cleverbridge
7.9
Dokan
6.8
Product catalog & listings
cleverbridge
8.0
Dokan
9.0
Product management
cleverbridge
8.0
Dokan
8.0
Bulk product upload
cleverbridge
6.3
Dokan
7.0
Branding
cleverbridge
6.3
Dokan
6.0
Mobile storefront
cleverbridge
8.3
Dokan
5.0
Product variations
cleverbridge
9.3
Dokan
5.0
Website integration
cleverbridge
8.3
Dokan
8.0
Visual customization
cleverbridge
8.0
Dokan
6.0
CMS
cleverbridge
8.7
Dokan
7.0

Online Shopping Cart

cleverbridge
8.7
Dokan
5.0
Abandoned cart recovery
cleverbridge
8.0
Dokan
Checkout user experience
cleverbridge
9.3
Dokan
5.0

Online Payment System

cleverbridge
9.7
Dokan
eCommerce security
cleverbridge
9.7
Dokan

eCommerce Marketing

cleverbridge
8.2
Dokan
9.0
Promotions & discounts
cleverbridge
8.3
Dokan
Personalized recommendations
cleverbridge
7.3
Dokan
SEO
cleverbridge
9.0
Dokan
9.0

eCommerce Business Management

cleverbridge
8.8
Dokan
7.8
Multi-site management
cleverbridge
8.3
Dokan
Order processing
cleverbridge
10.0
Dokan
7.0
Inventory management
cleverbridge
9.3
Dokan
9.0
Shipping
cleverbridge
9.0
Dokan
8.0
Custom functionality
cleverbridge
7.3
Dokan
7.0

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Anonymous | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Anonymous | TrustRadius Reviewer

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
Anonymous | TrustRadius Reviewer

Support Rating

cleverbridge

No score
No answers yet
No answers on this topic

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
Anonymous | TrustRadius Reviewer

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

Dokan

No answers on this topic

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Anonymous | TrustRadius Reviewer

Screenshots

cleverbridge

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

cleverbridge
6.6
Dokan
10.0

Usability

cleverbridge
8.0
Dokan
9.0

Support Rating

cleverbridge
Dokan
7.0

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