Expert in e-commerce
August 21, 2018

Expert in e-commerce

Madina Mukhamedova | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with cleverbridge

Cleverbridge is an excellent e-commerce platform. For us it serves for several purposes: first, it helps us to organize our product catalog. Second, it processes payments from customers all over the world. Finally, it provides users with a shopping cart for our web-site, together with the last page the customer viewed, and what pack of email he gets. The cart is hosted by Cleverbridge, but designed according to our requests and expertise. Primarily, this is an e-commerce tool and used in digital sales to help earn more money.

Pros

  • Shopping cart: awesome design, supports multiple languages as well as multiple currencies, wide range of payment options
  • Easy catalog management due to many flexible settings
  • Expertise in e-commerce in every element

Cons

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
  • We've just started with Cleverbridge so we'll see
Cleverbridge has a very flexible system, which operates with an enormous amount of settings. It is simultaneously good and bad, because on one hand it is good to be able to adjust settings for each tiny tiny part, but on the other hand it is time consuming. In the sense that it has wide range of supported currencies and languages, it is definitely a plus to operate on Cleverbridge, as you have the opportunity to reach many local markets. Their team also has tons of expertise in e-commerce, which is a definitely bonus for your team, because you get not only the system, but also tips and hints on how to make things better, and avoiding mistakes others have made before.
Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.

Cleverbridge Feature Ratings

7.7
Product catalog & listings
8
Product management
8
Bulk product upload
5
Branding
5
Mobile storefront
8
Product variations
10
Website integration
8
Visual customization
8
CMS
9
9.0
Abandoned cart recovery
8
Checkout user experience
10
10.0
eCommerce security
10
7.5
Promotions & discounts
8
Personalized recommendations
7
8.8
Multi-site management
8
Order processing
10
Inventory management
10
Shipping
Not Rated
Custom functionality
7

Using cleverbridge

Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
ProsCons
Like to use
Well integrated
Quick to learn
Familiar
Unnecessarily complex
Requires technical support
Feel nervous using
  • Price management
  • Icons/pictures of the product
  • Descriptions of the product in several languages
  • Emails in diff languages and not clear how to code

Comments

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