What users are saying about
3 Ratings
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Score 6 out of 100
2 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

sticky.io (formerly LimeLight CRM)

Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders, and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

cleverbridge
7.9
sticky.io (formerly LimeLight CRM)
Product catalog & listings
cleverbridge
8.0
sticky.io (formerly LimeLight CRM)
Product management
cleverbridge
8.0
sticky.io (formerly LimeLight CRM)
Bulk product upload
cleverbridge
6.3
sticky.io (formerly LimeLight CRM)
Branding
cleverbridge
6.3
sticky.io (formerly LimeLight CRM)
Mobile storefront
cleverbridge
8.3
sticky.io (formerly LimeLight CRM)
Product variations
cleverbridge
9.4
sticky.io (formerly LimeLight CRM)
Website integration
cleverbridge
8.3
sticky.io (formerly LimeLight CRM)
Visual customization
cleverbridge
8.0
sticky.io (formerly LimeLight CRM)
CMS
cleverbridge
8.7
sticky.io (formerly LimeLight CRM)

Online Shopping Cart

cleverbridge
8.7
sticky.io (formerly LimeLight CRM)
Abandoned cart recovery
cleverbridge
8.0
sticky.io (formerly LimeLight CRM)
Checkout user experience
cleverbridge
9.4
sticky.io (formerly LimeLight CRM)

Online Payment System

cleverbridge
9.7
sticky.io (formerly LimeLight CRM)
eCommerce security
cleverbridge
9.7
sticky.io (formerly LimeLight CRM)

eCommerce Marketing

cleverbridge
8.2
sticky.io (formerly LimeLight CRM)
Promotions & discounts
cleverbridge
8.3
sticky.io (formerly LimeLight CRM)
Personalized recommendations
cleverbridge
7.3
sticky.io (formerly LimeLight CRM)
SEO
cleverbridge
9.0
sticky.io (formerly LimeLight CRM)

eCommerce Business Management

cleverbridge
8.8
sticky.io (formerly LimeLight CRM)
Multi-site management
cleverbridge
8.3
sticky.io (formerly LimeLight CRM)
Order processing
cleverbridge
10.0
sticky.io (formerly LimeLight CRM)
Inventory management
cleverbridge
9.4
sticky.io (formerly LimeLight CRM)
Shipping
cleverbridge
9.0
sticky.io (formerly LimeLight CRM)
Custom functionality
cleverbridge
7.3
sticky.io (formerly LimeLight CRM)

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

sticky.io (formerly LimeLight CRM)

  • For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
  • It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
  • The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.
Anonymous | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

sticky.io (formerly LimeLight CRM)

  • Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
  • If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
  • The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.
Anonymous | TrustRadius Reviewer

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

sticky.io (formerly LimeLight CRM)

No score
No answers yet
No answers on this topic

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

sticky.io (formerly LimeLight CRM)

No answers on this topic

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

sticky.io (formerly LimeLight CRM)

  • Customizable Reporting
  • Automatic Reminders
Anonymous | TrustRadius Reviewer

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

sticky.io (formerly LimeLight CRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

cleverbridge
6.6
sticky.io (formerly LimeLight CRM)
10.0

Usability

cleverbridge
8.0
sticky.io (formerly LimeLight CRM)

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