ClickLearn vs. Support.com Guided Path

ClickLearn

5 Reviews and Ratings

Support.com Guided Path

Support.com Guided Path

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ClickLearn	Score 8.3 out of 10	Mid-Size Companies (51-1,000 employees)	ClickLearn automates the process of creating training material and documentation of popular business systems such as Microsoft D365, SAP, and Oracle. With ClickLearn, users click through processes and ClickLearn records actions. When these are recorded, ClickLearn automatically delivers the resulting content in these 7 different formats to be used in training situation: Step-by-step instructions in HTML for posting online Step-by-step instructions in Word and…	$208 per installation
Support.com Guided Path	Score 8.0 out of 10	N/A	Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.	N/A

Pricing

ClickLearn

Support.com Guided Path

Editions & Modules

Basic: 208/mo
per installation
Basic: 208/mo
per installation
Essentials: 360/mo
per installation
Essentials: 360/mo
per installation
Professional: 740/mo
per installation
Professional: 740/mo
per installation
Enterprise: 1023/mo
per installation
Enterprise: 1023/mo
per installation

No answers on this topic

Offerings

Pricing Offerings
ClickLearn	Support.com Guided Path
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ClickLearn	Support.com Guided Path
Top Pros	Pro Export the data Pro Time consuming Pro Training documents	Pro Technical support Pro Helped a lot
Top Cons	Minus Web browser Minus Grammar check Minus Current version	Minus Cloud platform

Best Alternatives
	ClickLearn	Support.com Guided Path
Small Businesses	Pendo.io Score 8.2 out of 10	Pendo.io Score 8.2 out of 10
Medium-sized Companies	Whatfix Score 9.3 out of 10	Whatfix Score 9.3 out of 10
Enterprises	Whatfix Score 9.3 out of 10	Whatfix Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ClickLearn	Support.com Guided Path
Likelihood to Recommend	8.9 (4 ratings)	8.0 (1 ratings)

User Testimonials
	ClickLearn	Support.com Guided Path
Likelihood to Recommend	ClickLearn Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good. Incentivized Verified User Anonymous Read full review	Support.com It is well suited for consumers with small business[es], but in my view not suitable for large businesses. Incentivized Verified User Anonymous Read full review
Pros	ClickLearn Creating easy-to-follow work instructions. Provides different methods of delivery (text, video, try-me). Incentivized Nicholas Duff Business Systems Analyst Read full review	Support.com Helped in customer and technical support with massive home based team. Optimized home sourcing and industry leading solutions. Helped a lot in Education and Healthcare. Incentivized Verified User Anonymous Read full review
Cons	ClickLearn It would be nice to take a couple of seconds off screen capture Terry Gardener Project Manager Read full review	Support.com Need more value with products. Need more value with warranty. Cloud platform needs improvement. Incentivized Verified User Anonymous Read full review
Alternatives Considered	ClickLearn No answers on this topic	Support.com No alternative utilized Incentivized Verified User Anonymous Read full review
Return on Investment	ClickLearn Help is received faster. New customers created faster - Quoting faster made possible. Incentivized Verified User Anonymous Read full review	Support.com No specific resources required. Less team because of home based services. User friendly. Incentivized Verified User Anonymous Read full review
ScreenShots	ClickLearn Screenshots