Item: ClickLearn
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

In our company, ClickLearn is used to make instruction guides for how to use our D365 CE. We have sections for F&Q, General instructions, and then specified guides for different business segments. It is in use in over 30 countries to help salespersons to tackle problems when another support is not available.

Pros and Cons

Generate manuals.
Pronounces text.

Renaming records, books, shelves.
Adding new steps.
Recognizing fields when recording from web browser.

Most Important Features

Generating manuals by recording the steps.

Return on Investment

Help is received faster.
New customers created faster - Quoting faster made possible.

Key Insights

Do you think ClickLearn delivers good value for the price?

Yes

Are you happy with ClickLearn's feature set?

Did ClickLearn live up to sales and marketing promises?

Yes

Did implementation of ClickLearn go as expected?

Would you buy ClickLearn again?

Yes

Likelihood to Recommend

Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good.

Please log in to join the conversation

Lucia V
commented 2 years ago
Thank you for taking the time to write this review. It’s great to hear ClickLearn helps you generate manuals that your salespeople in over 30 countries can rely on. That’s what we like to hear. :-) Also, thanks a lot for pointing out the areas where we could improve. I am sorry to hear about your struggles getting started with ClickLearn. To make it easier for our users to find guidance and support, we have recently populated our Community site’s Knowledge Base with relevant content to help our users self-serve. It may be the case, however, that some important guidelines have been or are still missing as we speak. We are continuously working on enriching our Community content but should you have any input regarding product information you would like to access, please do let us know on our Community site here: https://community.clicklearn.com. Similarly, if you would like to suggest any feature set improvements to our product team, you are very welcome to add your feedback on feature improvements on our Community site where it can be picked up by our product team and possibly upvoted by other users.

When you need help to create manuals without "print screen-ing"

Overall Satisfaction with ClickLearn