TrustRadius

Client Chat Live vs. Pure Chat by Ruby

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Client Chat Live
Score 0.0 out of 10
N/A
Client Chat Live is a live chat tool from the Austin-based company of the same name.N/A
Pure Chat by Ruby
Score 8.6 out of 10
N/A
Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.
$10
per month
Pricing
Client Chat LivePure Chat by Ruby
Editions & Modules
No answers on this topic
Additional Users - Pro
$10
per month
Additional Users - Growth
$15
per month
Growth
$49
per month
Pro
$99
per month
Offerings
Pricing Offerings
Client Chat LivePure Chat by Ruby
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Client Chat LivePure Chat by Ruby
Best Alternatives
Client Chat LivePure Chat by Ruby
Small Businesses
Gist
Gist
Score 9.5 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Client Chat LivePure Chat by Ruby
Likelihood to Recommend
-
(0 ratings)
8.6
(2 ratings)
User Testimonials
Client Chat LivePure Chat by Ruby
Likelihood to Recommend
Client Chat Live
No answers on this topic
Ruby Receptionists, Inc
Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
Agency Principal
Read full review
Pros
Client Chat Live
No answers on this topic
Ruby Receptionists, Inc
  • Online chat
  • Multiple websites, multiple users
  • Supervisor feature
Toby Mei | TrustRadius Reviewer
Toby Mei
Senior Marketing Analyst
Read full review
Cons
Client Chat Live
No answers on this topic
Ruby Receptionists, Inc
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
Agency Principal
Read full review
Alternatives Considered
Client Chat Live
No answers on this topic
Ruby Receptionists, Inc
Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
Toby Mei | TrustRadius Reviewer
Toby Mei
Senior Marketing Analyst
Read full review
Return on Investment
Client Chat Live
No answers on this topic
Ruby Receptionists, Inc
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
Agency Principal
Read full review
ScreenShots