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Pure Chat by Ruby

Pure Chat by Ruby


What is Pure Chat by Ruby?

Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat…

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Recent Reviews
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Additional Users - Pro


per month

Additional Users - Growth


per month



per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Pure Chat Dashboard - Install Demo

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Product Details

What is Pure Chat by Ruby?

Pure Chat by Ruby Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-2 of 2)
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Matthew Gehrman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of implementing this function to our website we saw an increase in lead flow from our mobile pages. This day and age many consumers prefer to chat or text rather than talk on the phone which is fine by us.
  • Instant notifications
  • Mobile app
  • Customizing the chat box
  • Instant access to the transcripts once the chat has ended
  • Ability to send a copy to the consumer allows us a second chance to connect
  • Personal chat pages
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone.
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it didn't justify the move from Pure Chat.
Toby Mei | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Pure Chat is a simple online chat solution we use on our websites. It provides all the fundamental features and comes free if you don't use their reporting and analytics function. It can be deployed to different users and different websites which meet our requirements. It is used by our sales and support teams to help customers online.
  • Online chat
  • Multiple websites, multiple users
  • Supervisor feature
  • It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
  • Customization is limited. You can control how it shows up, what the color is.
Pure Chat gives you basic functions to chat with customers online. They are also working on chatbots but we haven't them tried yet. Their analytics and reporting are ok - our sales manager isn't impressed.
  • Online chat helps customer with a quick way to get information, increase satisfaction.
  • Online chat helps us to convert visitors to customers better.
Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
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