Pure Chat by Ruby

User-Friendly and Intuitive: Users have consistently praised Pure Chat for its user-friendly and intuitive nature. Many reviewers have stated that the software is easy to use, with a simple interface that allows for quick and efficient communication with customers. Some users appreciate how easy it is to navigate the platform, making it accessible even for those without technical expertise. Customization Options: The ability to customize the chat box and set up canned responses has been highlighted by numerous users as a major advantage of Pure Chat. This feature enhances communication accuracy and effectiveness, allowing businesses to tailor their messages to meet specific customer needs. Some users felt that this customization capability made interactions more personal and engaging. Integration Options: Users value the seamless integration options available with Pure Chat, particularly the connection with WordPress websites. This integration allows businesses to easily incorporate the chat function into their existing website infrastructure, streamlining customer interactions. Several reviewers mentioned how this integration has improved their overall customer service experience by providing a cohesive platform for communication. Overall, these three pros - being user-friendly and intuitive, offering customization options, and providing seamless integration - are repeatedly mentioned by users as key strengths of Pure Chat in enhancing effective communication with customers and improving customer service.

Confusing User Interface: Some users have found the Pure Chat user interface to be confusing, especially when it comes to the navigation options that open in new windows. This inconsistency has been a source of frustration for several users.

Email Receipts Not Working: Users have reported issues with email receipts not functioning properly, despite attempting to use multiple email addresses. This lack of functionality has been disappointing for many users.

Occasional Slow Performance: Some users have experienced occasional slow performance, which can be frustrating when trying to handle chats efficiently. They find it inconvenient and hindering their ability to provide prompt assistance.

Users commonly recommend Pure Chat for the following reasons:

Firstly, many users appreciate the availability of a free trial version, making Pure Chat a suitable option for small businesses or those who want to try the service first.

Secondly, users recommend Pure Chat for its ability to provide good attention and support through websites, enabling live interaction with customers. This feature is particularly useful for businesses looking to improve customer service and sales.

Lastly, Pure Chat is described as incredibly simple and straightforward to use, requiring almost zero training. Users find it intuitive and user-friendly, making it accessible for all skill levels.

Overall, Pure Chat is highly recommended by users as a valuable tool for improving customer interaction and support, especially for online companies and businesses that prioritize live chat functionality on their websites.