Simple, Affordable, and Incredibly Easy To Use
Pros
- Instant notifications
- Mobile app
- Customizing the chat box
- Instant access to the transcripts once the chat has ended
- Ability to send a copy to the consumer allows us a second chance to connect
- Personal chat pages
Cons
- Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
- Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
Return on Investment
- Instant connection with our clients and prospects
- Expanded our ability to increase client contact efficiency
- Allows us to stay up to date with the ever changing demand of consumers
Alternatives Considered
Olark and LiveChat
Other Software Used
Salesmate, Accounting by Wave, HelloSign, QQCatalyst
