Simple, Affordable, and Incredibly Easy To Use
Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of …
Starting at $10 per month
View PricingOverview
What is Pure Chat by Ruby?
Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat…
Recent Reviews
Pricing
Additional Users - Pro
$10
Cloud
per month
Additional Users - Growth
$15
Cloud
per month
Growth
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://purechat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Pure Chat Dashboard - Install Demo
YouTube
Product Details
- About
- Tech Details
What is Pure Chat by Ruby?
Pure Chat by Ruby Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(7)Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
December 12, 2018
Simple, Affordable, and Incredibly Easy To Use
Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of implementing this function to our website we saw an increase in lead flow from our mobile pages. This day and age many consumers prefer to chat or text rather than talk on the phone which is fine by us.
- Instant notifications
- Mobile app
- Customizing the chat box
- Instant access to the transcripts once the chat has ended
- Ability to send a copy to the consumer allows us a second chance to connect
- Personal chat pages
- Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
- Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
- Instant connection with our clients and prospects
- Expanded our ability to increase client contact efficiency
- Allows us to stay up to date with the ever changing demand of consumers
Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it didn't justify the move from Pure Chat.
November 24, 2018
Good (and Free) online chat software
Pure Chat is a simple online chat solution we use on our websites. It provides all the fundamental features and comes free if you don't use their reporting and analytics function. It can be deployed to different users and different websites which meet our requirements. It is used by our sales and support teams to help customers online.
- Online chat
- Multiple websites, multiple users
- Supervisor feature
- It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
- Customization is limited. You can control how it shows up, what the color is.
- Online chat helps customer with a quick way to get information, increase satisfaction.
- Online chat helps us to convert visitors to customers better.