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Pure Chat by Ruby

Pure Chat by Ruby

Overview

What is Pure Chat by Ruby?

Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat…

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Pricing

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Additional Users - Pro

$10

Cloud
per month

Additional Users - Growth

$15

Cloud
per month

Growth

$49

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://purechat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pure Chat Dashboard - Install Demo

YouTube
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Product Details

What is Pure Chat by Ruby?

Pure Chat by Ruby Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PureChat has been widely used by businesses and organizations for a variety of purposes. Users have reported that PureChat is a valuable tool for real-time communication, allowing them to sign up new clients through chat and email without the need for phone calls. The availability of PureChat on every page of a website has resulted in higher client response rates and better customer retention. It has proven effective for customer service in various industries, such as online education programs, where teachers can receive quick responses and resolve issues without the need for phone calls. PureChat has also been successful in providing real-time support to online customers, addressing their questions, complaints, and problems promptly, leading to increased retention rates and improved customer satisfaction.

Moreover, PureChat has been used effectively by businesses for lead generation and sales prospecting. Users have found that PureChat helps convert website visitors into product demos and sales while also monitoring site traffic after marketing campaigns. It has been used to assist customers with IT problems, online product navigation, and ordering questions. Additionally, recruiters have found PureChat to be effective in communicating with potential hires, answering their questions and providing support throughout the recruitment process.

Furthermore, PureChat has been utilized as a cost-effective alternative to other similar services. Customers appreciate that it is easy to use and not overly technical, making it a convenient communication tool. However, some users have experienced occasional issues with the app's functionality, such as missed chat notifications and unexpected logouts. Despite these minor drawbacks, PureChat offers an excellent avenue of communication for customers who prefer not to use the phone, offering support and answers to their questions quickly. Overall, PureChat has proven to be a valuable tool for businesses looking to enhance their customer communication and support capabilities.

User-Friendly and Intuitive: Users have consistently praised Pure Chat for its user-friendly and intuitive nature. Many reviewers have stated that the software is easy to use, with a simple interface that allows for quick and efficient communication with customers. Some users appreciate how easy it is to navigate the platform, making it accessible even for those without technical expertise. Customization Options: The ability to customize the chat box and set up canned responses has been highlighted by numerous users as a major advantage of Pure Chat. This feature enhances communication accuracy and effectiveness, allowing businesses to tailor their messages to meet specific customer needs. Some users felt that this customization capability made interactions more personal and engaging. Integration Options: Users value the seamless integration options available with Pure Chat, particularly the connection with WordPress websites. This integration allows businesses to easily incorporate the chat function into their existing website infrastructure, streamlining customer interactions. Several reviewers mentioned how this integration has improved their overall customer service experience by providing a cohesive platform for communication. Overall, these three pros - being user-friendly and intuitive, offering customization options, and providing seamless integration - are repeatedly mentioned by users as key strengths of Pure Chat in enhancing effective communication with customers and improving customer service.

Confusing User Interface: Some users have found the Pure Chat user interface to be confusing, especially when it comes to the navigation options that open in new windows. This inconsistency has been a source of frustration for several users.

Email Receipts Not Working: Users have reported issues with email receipts not functioning properly, despite attempting to use multiple email addresses. This lack of functionality has been disappointing for many users.

Occasional Slow Performance: Some users have experienced occasional slow performance, which can be frustrating when trying to handle chats efficiently. They find it inconvenient and hindering their ability to provide prompt assistance.

Users commonly recommend Pure Chat for the following reasons:

Firstly, many users appreciate the availability of a free trial version, making Pure Chat a suitable option for small businesses or those who want to try the service first.

Secondly, users recommend Pure Chat for its ability to provide good attention and support through websites, enabling live interaction with customers. This feature is particularly useful for businesses looking to improve customer service and sales.

Lastly, Pure Chat is described as incredibly simple and straightforward to use, requiring almost zero training. Users find it intuitive and user-friendly, making it accessible for all skill levels.

Overall, Pure Chat is highly recommended by users as a valuable tool for improving customer interaction and support, especially for online companies and businesses that prioritize live chat functionality on their websites.

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Simple, Affordable, and Incredibly Easy To Use

Rating: 10 out of 10
December 12, 2018
MG
Vetted Review
Verified User
Pure Chat by Ruby
2 years of experience
Pure Chat is used across our website and lead pages allowing us to connect instantly with interested prospects. Within a week of implementing this function to our website we saw an increase in lead flow from our mobile pages. This day and age many consumers prefer to chat or text rather than talk on the phone which is fine by us.
  • Instant notifications
  • Mobile app
  • Customizing the chat box
  • Instant access to the transcripts once the chat has ended
  • Ability to send a copy to the consumer allows us a second chance to connect
  • Personal chat pages
Cons
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone.
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it didn't justify the move from Pure Chat.

Good (and Free) online chat software

Rating: 7 out of 10
November 24, 2018
TM
Vetted Review
Verified User
Pure Chat by Ruby
2 years of experience
Pure Chat is a simple online chat solution we use on our websites. It provides all the fundamental features and comes free if you don't use their reporting and analytics function. It can be deployed to different users and different websites which meet our requirements. It is used by our sales and support teams to help customers online.
  • Online chat
  • Multiple websites, multiple users
  • Supervisor feature
Cons
  • It's not easy to control which page to show chat, which pages not to show. You have to remove the code if you don't want the chat to show on that page. there is no global setting.
  • Customization is limited. You can control how it shows up, what the color is.
Pure Chat gives you basic functions to chat with customers online. They are also working on chatbots but we haven't them tried yet. Their analytics and reporting are ok - our sales manager isn't impressed.
  • Online chat helps customer with a quick way to get information, increase satisfaction.
  • Online chat helps us to convert visitors to customers better.
Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
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