ClinLab LIS vs. Dendi LIS

Like I stated previously I think their support was really beneficial. They could provide insight that we were missing and could help us right away! When we faced glitches they were there to walk us through each step so we were up and running again. That makes a world of difference!

Incentivized

- Patient portal allows us to send results directly to the patient, which is a must-have for laboratories going forward.
- Support is very responsive and helpful. You will always hear back from them in a timely fashion, often with a solution in hand.
- Very configurable. The system is well-designed, and most changes that need to be made can be done by the end-user.
- Product lifecycle is quick. We can request a complex feature update and have it be turned around in a matter of weeks.

• Our research associates are using it in demo labs as well as in the research areas. The software program was simple when you got on to do one thing, but when needing to do excessive data lookup it became a little glitchy.
• Customer support was always a really strong point with ClinLab! Very helpful.
• It was easy to learn!

Incentivized

• Interfaces & connectivity
• Subject-matter expertise in clinical diagnostics industry
• Direct-to-consumer strategies
• User experience (UX)
• Communication & support

• Documentation could of been better as a function.
• There were glitches that we experienced, but most companies are bound to have that happen.

Incentivized

• No anatomic pathology
• QC functionality not fleshed out
• No built-in inventory tracking

Not really a fair comparison, as one is an extremely old, modules-based system that is installed onsite, whereas the other is a modern, cloud-based solution that provides the entire gamut of functionalities in-house. The support structure is also different in that the support for portals is separated out from the main support for the software. That was not a great experience

• It helped us when we needed it!
• It saved us time instead of doing things manually.

Incentivized

• Undoubtedly positive impact.
• We can roll out new workflows and assays with confidence.
• Firmly part of our post-COVID strategy.