Crucial to our post-COVID strategy; confidence-inspiring.
April 06, 2022

Crucial to our post-COVID strategy; confidence-inspiring.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dendi LIS

The main issue we are trying to address with any laboratory software is that the laboratory needs a single solution for many of its needs, all in one platform. Rather than a patchwork of various solutions cobbled together, it is much easier for us to focus our efforts on working with one partner. That partner has become Dendi for us. Why? It's simple: it's all about accountability within the organization. As a fast-growing "startup", it has been easy to work with them to implement changes and react to market conditions knowing that we can call up the team and talk to company leadership within minutes. The way the team operates gives me full confidence that our needs will be met, and done so quickly. This level of attention to detail is uncommon and goes far beyond most vendor-customer relationships, which is why I call our relationship a partnership instead.
  • Customer experience.
  • Patient portal and results delivery.
  • Full-fledged offering.
  • Configurability.
  • Resistant to bespoke workflows.
  • Functionalities are more "broad" than "deep".
  • Patient portal & results delivery.
  • EHR/EMR integrations.
  • Fast-moving product upgrades.
  • Undoubtedly positive impact.
  • We can roll out new workflows and assays with confidence.
  • Firmly part of our post-COVID strategy.

Do you think Dendi LIS delivers good value for the price?


Are you happy with Dendi LIS's feature set?


Did Dendi LIS live up to sales and marketing promises?

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Did implementation of Dendi LIS go as expected?


Would you buy Dendi LIS again?


- Patient portal allows us to send results directly to the patient, which is a must-have for laboratories going forward.
- Support is very responsive and helpful. You will always hear back from them in a timely fashion, often with a solution in hand.
- Very configurable. The system is well-designed, and most changes that need to be made can be done by the end-user.
- Product lifecycle is quick. We can request a complex feature update and have it be turned around in a matter of weeks.