Total solution for patient-centered diagnostic workflows
April 06, 2022

Total solution for patient-centered diagnostic workflows

Jared Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dendi LIS

Dendi LIS provides out-of-the box integrations with various instruments and vendors. Their ability to integrate with just about anyone puts them miles ahead of the competition. Nowadays, there is a lot of pressure for various business functions to be connected, and the onus is often on internal teams to make that happen. Instead of building out these connections in-house, it often makes more sense to partner with innovative companies like Dendi to bring these business objectives to reality. As such, Dendi LIS is a "full-fledged solution" that spans the entire vertical as a provider. The benefit of having a one-stop shop is pretty clear from the management end in that there is often very little overhead to getting anything done, and their team is quite competent even when curveballs are thrown at them. As a smaller company, it is also much easier to get in contact with support and even company leadership if something is needed. I highly recommend working with these guys, as I believe they represent a changing of the old guard of diagnostic software.
  • Interfaces & connectivity
  • Subject-matter expertise in clinical diagnostics industry
  • Direct-to-consumer strategies
  • User experience (UX)
  • Communication & support
  • Better auto-verification support
  • APIs are great but still needs work
  • Training for end users
  • Support
  • User experience (UX)
  • Integrations & connectivity
  • Allowed our organization to be more forward-thinking
  • Opened up conversations which we would not be having otherwise
  • Was a "change catalyst" in the company
Not really a fair comparison, as one is an extremely old, modules-based system that is installed onsite, whereas the other is a modern, cloud-based solution that provides the entire gamut of functionalities in-house.

The support structure is also different in that the support for portals is separated out from the main support for the software. That was not a great experience.

Do you think Dendi LIS delivers good value for the price?


Are you happy with Dendi LIS's feature set?


Did Dendi LIS live up to sales and marketing promises?


Did implementation of Dendi LIS go as expected?

I wasn't involved with the implementation phase

Would you buy Dendi LIS again?


Well-suited in scenarios where the organization needs to be forward thinking and an end-to-end solution is required. Our needs have spanned the entire vertical, from instrument management to CRM integration. Less appropriate for organizations purely focused in the biotech or R&D sector - this is clinical software (LIS vs LIMS).