Clockify, from COING in Palo Alto, is a time tracker and employee timesheet software for teams of all sizes. Clockify lets users track how much time is spent working on tasks, as well as keep track of employee timesheets and billable hours, project completion, reports, and schedules.
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forever, unlimited everything
Verint Workforce Management
Score8.3 out of 10
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Verint Workforce Management is a solution that
forecasts customer demand, analyzes and predicts the number of employees
needed, and optimizes employee schedules to align with demand across contact
center and back-office operations, to help organizations to meet CX and efficiency
goals.
Verint WFM is part of Verint Open Platform,
which helps organizations' customer service operations to lower costs and elevate EX and CX
with AI-powered bots that automate CX workflows. The…
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Pricing
Clockify
Verint Workforce Management
Editions & Modules
Clockify Free
$0
forever, unlimited everything
Clockify Plus
$9.99
per month, per workspace
Clockify Enterprise
$9.99
per month, per user, per workspace
Clockify Premium
$29.99
per month, per workspace
Clockify Server
Starts at 450
WFM Enterprise
-
per month per user
WFM Enterprise SaaS
-
per month per user
Offerings
Pricing Offerings
Clockify
Verint Workforce Management
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Unlimited usage and number of users for free. Paid plans are solely for access to additional features. Self-hosting software on own servers available.
Verint offers a named user pricing model with SaaS and on-premise delivery methods.
Clockify is an easy 10 over 10 recommendation for me. I would recommend this anyone especially if they're required to track their time and productivity while on the job. Office workers, tellers, bankers - any desk jobs really can very well use the awesome features of Clockify to the fullest extent. It is easy to use, very simple to set up, and doesn't require that much resource from your computer for up-keep
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I think Verint Workforce Managementi s well suited for all scenarios. No system is perfect, but understanding the gaps allow you to be effective considering those gaps. The one scenario I can think of is if you don't need to forecast. We have some departments where volume is controlled (example Outbound). Because of the business model we have staffing on a given day or hour isn't important. Only agents are working 40 hours a week.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Clockify records exact times on a per project basis when you click Start/Stop.
User interface is very easy. It is easy to add a project on the fly, change the times I just recorded if I forgot to click Stop for example. The interface is intuitive and gives me the flexibility I need.
Reporting gives me everything I need from times, hours per project, billable or not, per client and any tags I've created. This provides enough flexibility for many different use cases.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In general, manuals or how to use instructional videos are always welcome - just covering the very basic are very good to get everyone up and running.
Maybe work on your scalability - the main reason why we switched to a different provider is because the company was ramping up and the competitors have more features that come with not just time and productivity tracking.
I always like the classic blue and white pallets on the app but sometimes I just wish there's more option to customize how it looks just to give it a little more flavor.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Usability from the end user. Our leaders in particular struggle with navigation and getting the information they need
Forecasting solutions outside of the basic call center. We do forecasting for back office groups and need to use different models than what is offered today, This requires us to do forecasting outside of Verint Workforce Management.
Improved Schedule Change request. Our business has a more flexible model for SCR. While we use the shift bid for other purposes, we need more flexible way to allow reps to submit for SCR
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I'm using the free version at the moment and loving it. What a great product, easy, responsive and has better up time than Yahoo Mail. :) What isn't there to like?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
Very affordable, accessible and simple. For this very reason I would say, it culminates to Clockify being very beginner and start-up friendly. It is its strongest suit after all, and this is the main reason why I would recommend this to anyone. I am very thankful for me ex colleague who recommended this to me, we're no longer working together but I still hear that he's still using Clockify to this very day on his own business
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
As someone who was new to the WFM world just over 2 years ago but very tech savvy I found it very not user friendly. The interface is not intuitive from a rep perspective or an administrator perspective. While Verint Workforce Management could benefit many organizations at our company the user interface is holding back other organizations from wanting to implement it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have never had an issue logging in or it not being available. I use Clockify every work day during the week, frequently starting/stopping projects. I've had past experience with other systems that suddenly aren't usable for an hour and that is something I have never experienced with Clockify. They are doing something right on their backend. Nice job, Clockify folks
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I already mentioned how it feels light across the wire. Pages load fast in the web browser. I have not tried the browser plug-in nor the mobile app. I give it a 9 instead of 10 as the desktop app seemed to hesitate when I clicked the start/stop of a project/task
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I dealt very little with customer support because Clockify is so easy to use. That being said, the few times I did, I got fast responses and any issues that I did have were solved in a very fast manner.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The team always work diligently to provide answers to my questions and fixes to my issues. The support team has remained consistent and is familiar with our business needs and that is something that is very beneficial as we grow and change
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Harvest is very similar to Clockify. The only difference is that Harvest also has an invoicing and billing system built into it. So if you're billing your clients based off of time directly, Harvest may be a better option as far as that goes. Of course, Harvest only has minimum billing increments of 6 or 10 minutes, there is no 10-minute option so that's something where Clockify has them beat. They are both very easy to use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find that Verint wants to give you a lot of customisation options, but this can potentially lead to a lot of work, but is also offers us something that we didn't have before, the opportunity to give benefits back to our employees with tools like request leave, shift swap, shift bidding, timeflex, etc. This is why we chose Verint Workforce Management.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because it feels light on the wire and runs so smoothly with great up-time. I have to assume that the same is true as it scales. I'm a single user so maybe I don't see if there are any scalability issues. With the way it seems architected to run so quickly across many platforms (desktop, mobile, web, browser plug-in), I have to think that it is using recent technology that provides scalability options
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The free plan really did everything we needed for the 6 months or so we used it. Without Clockify, we would have had to pay roughly $40+/month for a software tool.
When we upgraded to the paid version, it was still only $10/month and helped us be able to have minimum billing increments which is a huge monetary increase.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Staffing optimization - With the Verint tool, we have been able to optimize our workforce, reduce our staff and centralize our processes.
Employee Engagement - Our employees always know where their performance stands so they can take ownership in their performance.
We have implemented WFM in several areas of the company and have been able to improve those departments which have never had a tool to help in back office operations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
