TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cloodot

    N/A
    Enterprise companies (1,001+ employees)
    Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites etc. Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments. Multiple agents can collaborate and manage channels like WhatsApp,…

    $39

    /month

    PowerReviews

    Score7.8 out of 10
    N/APowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A
    Pricing
    CloodotPowerReviews
    Editions & Modules
    Basic
    $39
    /month
    Advanced
    Custom
    /month
    No answers on this topic
    Offerings
    Pricing Offerings
    CloodotPowerReviews
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOnly pay for the channels you use. Connect as many instances of channels you want to manage and add as many agents as you want to the team. You will be charge based on total instances of channels that you have connected and total no of agents that you have. Our product is 4 to 10 times more affordable than alternatives out there.
    More Pricing Information
    Community Pulse
    CloodotPowerReviews
    Considered Both Products
    Cloodot
    No answer on this topic
    PowerReviews
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Best Alternatives
    CloodotPowerReviews
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    PowerReviews
    Score7.8 out of 10
    Bazaarvoice
    Score7.6 out of 10
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CloodotPowerReviews
    Likelihood to Recommend
    -
    (0 ratings)
    7.9
    (18 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    CloodotPowerReviews
    Likelihood to Recommend
    Cloodot
    No answers on this topic
    PowerReviews
    Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
    Incentivized
    Read full review
    Pros
    Cloodot
    No answers on this topic
    PowerReviews
    • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
    • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
    • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
    Incentivized
    Read full review
    Cons
    Cloodot
    No answers on this topic
    PowerReviews
    • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
    • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
    Incentivized
    Read full review
    Support Rating
    Cloodot
    No answers on this topic
    PowerReviews
    The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
    Incentivized
    Read full review
    Alternatives Considered
    Cloodot
    No answers on this topic
    PowerReviews
    My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.
    Incentivized
    Read full review
    Return on Investment
    Cloodot
    No answers on this topic
    PowerReviews
    • Custom components and PowerReviews API can display positive customer feedback from an element.
    • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
    • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
    Incentivized
    Read full review
    ScreenShots

    Cloodot Screenshots

    Screenshot of Manage chats from multiple channels at one placeScreenshot of Manage reviews from multiple channels at one placeScreenshot of Advanced cross channel analyticsScreenshot of One inbox for all your customer interactionsScreenshot of Team collaboration : Handover live conversations and reviews to team mates.Screenshot of Custom template replies for faster engagement