TrustRadius

Cloud Agent vs. Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Agent
Score 0.0 out of 10
N/A
Cloud Agent®, a company of Regniet® Holding, is the first online quote portal for professional IT services. It brings together potential service buyers and service providers in one marketplace.N/A
Genesys IVR
Score 6.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
Cloud AgentGenesys IVR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud AgentGenesys IVR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.—
More Pricing Information
Community Pulse
Cloud AgentGenesys IVR
Best Alternatives
Cloud AgentGenesys IVR
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.6 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.6 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud AgentGenesys IVR
Likelihood to Recommend
-
(0 ratings)
9.3
(2 ratings)
User Testimonials
Cloud AgentGenesys IVR
Likelihood to Recommend
Cloud Agent
No answers on this topic
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
Read full review
Pros
Cloud Agent
No answers on this topic
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
Read full review
Cons
Cloud Agent
No answers on this topic
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
Read full review
Alternatives Considered
Cloud Agent
No answers on this topic
Genesys
Tested this software. I did not find it met our business needs
Verified User
Anonymous
Read full review
Return on Investment
Cloud Agent
No answers on this topic
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
Read full review
ScreenShots