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CloudAgent has proven to be an invaluable tool for businesses, especially in times when remote work is necessary. Users have been able to …
Overview
What is Cloud Agent?
Cloud Agent®, a company of Regniet® Holding, is the first online quote portal for professional IT services. It brings together potential service buyers and service providers in one marketplace.
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What is Cloud Agent?
Cloud Agent®, a company of Regniet® Holding, is the first online quote portal for professional IT services. It brings together potential service buyers and service providers in one marketplace.
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Product Details
- About
- Competitors
- Tech Details
What is Cloud Agent?
Cloud Agent®, a company of Regniet® Holding, is an online quote portal for professional IT services. It brings together potential service buyers and service providers in one marketplace.
Cloud Agent Competitors
Cloud Agent Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
CloudAgent has proven to be an invaluable tool for businesses, especially in times when remote work is necessary. Users have been able to seamlessly continue providing services to customers by working from home during lockdown periods, thanks to the functionality and convenience of CloudAgent. With the ability to use it on a computer instead of needing an actual phone, users appreciate the ease and flexibility it brings to their workflow.
One of the key business problems solved by CloudAgent is ensuring consistent and timely customer service. Despite the challenges posed by time differences, users have consistently received answers to customer inquiries, making it slightly difficult but manageable. The partnership with Zenoti has also been warmly welcomed by users who already use that program, as it enhances their overall experience with CloudAgent.
Cloud calling has been hailed as one of the best features of the software, providing an incredible calling experience for users. However, freezing has been identified as an issue that needs resolution by KOOKOO CloudAgent. That being said, users have found the overall experience with CloudAgent to be good and helpful, with responsive support and quick issue resolution.
Additionally, CloudAgent has helped organizations remotely monitor and understand agent performance and call center performance, giving valuable insights that contribute to improving operations. Managers benefit from real-time performance monitoring of agents through CloudAgent, enabling them to make informed decisions based on accurate data.
The software setup provided by CloudAgent has also contributed to the growth of organizations using it by eliminating the need for a separate CRM. It covers most aspects required for setting up call center teams and effectively handles customer complaint handling. Users are satisfied with the product and are even exploring additional features such as chatbots and voicebots offered by the CloudAgent team. In summary, CloudAgent solves critical business problems related to remote work, customer service consistency, performance monitoring, and overall call center management.
User-Friendly Interface: Many users have praised the user-friendly interface of Cloud Agent, stating that it is simple and easy to use. They appreciate how this ease of use has improved their agents' productivity and made it effortless to train other supervisors on monitoring campaigns and creating new ones.
Excellent Support: Several users have highlighted the excellent support provided by the Cloud Agent team. They mention that whenever they needed assistance, the support team was timely, responsive, and offered good quality support. Users appreciate having a reliable support system in place for any issues or queries that may arise.
Seamless Integration with CRM Systems: A common positive point mentioned by users is the seamless integration of Cloud Agent with their existing CRM systems. Users find it convenient that they can easily integrate and customize as needed. This smooth integration allows them to make bulk calls, handle back-end operations efficiently on a daily basis, and improve caller experience.
User Interface and User Experience: Some reviewers have expressed that the user interfaces and user experiences of Cloud Agent need improvement. They believe that both the Agent perspective and the admin screens could be more user-friendly.
Lack of Updates and Additional Features: Several users have mentioned that there is room for improvement in terms of updates and additional features in Cloud Agent. They have not seen any upgrades or new features since 2017, which they feel would make the software more valuable.
Connectivity Issues: A number of reviewers have reported connectivity issues with Cloud Agent, stating that the software is dependent on internet availability when handling calls at multiple locations. This can cause disruptions in communication and workflow.