Name: Cloud Agent
Author: Cloud Agent

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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### Customer Support and Service
Users consistently praise the exceptional customer support and service capabilities of the tool. Reviewers highlight the prompt and effective assistance provided by the support team, emphasizing the ease of communication and the willingness to assist with utmost priority. The ability to remotely answer phones and offer support outside the office has been a game-changer for customer service managers, enabling them to enhance the overall customer service experience. The exhaustive list of features available, coupled with the total control at the admin end, allows for critical decisions to be made swiftly without the need for extensive support. The general sentiment among users is that Cloud Agent excels in providing top-notch customer support and service, contributing significantly to the overall positive user experience.

### Technical Issues and Troubleshooting
Users have varied opinions on Cloud Agent's technical issues and troubleshooting capabilities. While some reviewers appreciate the prompt resolution of issues and the improvements seen over time, others express concerns about recurring technical glitches such as software freezes and connectivity issues. The lack of proactive communication regarding technical issues is also highlighted as an area for improvement. Despite some challenges, there is acknowledgment of progress made in addressing these technical issues over time.

### CRM Integration
Users have expressed mixed feelings regarding Cloud Agent's CRM integration capabilities. While some users appreciate the ease of integration with various CRM partners and the efficiency of the integration team, others have encountered challenges with the integration process. The software's ability to integrate with CRM systems seems to be a point of contention among users, with some experiencing smooth integration and others facing issues that needed to be resolved over time.

### Call Management
Users appreciate Kookoo's call management functionality for its ability to streamline communication with clients and enhance the caller experience. The integration with CRM systems and bulk calling feature are seen as significant advantages. However, concerns have been raised about the lack of segregation for missed calls and the software's dependency on internet availability for handling calls across multiple locations. Despite these drawbacks, Kookoo's call management capabilities are generally viewed positively for their contribution to operational efficiency and performance monitoring.

CloudAgent has proven to be an invaluable tool for businesses, especially in times when remote work is necessary. Users have been able to seamlessly continue providing services to customers by working from home during lockdown periods, thanks to the functionality and convenience of CloudAgent. With the ability to use it on a computer instead of needing an actual phone, users appreciate the ease and flexibility it brings to their workflow.

One of the key business problems solved by CloudAgent is ensuring consistent and timely customer service. Despite the challenges posed by time differences, users have consistently received answers to customer inquiries, making it slightly difficult but manageable. The partnership with Zenoti has also been warmly welcomed by users who already use that program, as it enhances their overall experience with CloudAgent.

Cloud calling has been hailed as one of the best features of the software, providing an incredible calling experience for users. However, freezing has been identified as an issue that needs resolution by KOOKOO CloudAgent. That being said, users have found the overall experience with CloudAgent to be good and helpful, with responsive support and quick issue resolution.

Additionally, CloudAgent has helped organizations remotely monitor and understand agent performance and call center performance, giving valuable insights that contribute to improving operations. Managers benefit from real-time performance monitoring of agents through CloudAgent, enabling them to make informed decisions based on accurate data.

The software setup provided by CloudAgent has also contributed to the growth of organizations using it by eliminating the need for a separate CRM. It covers most aspects required for setting up call center teams and effectively handles customer complaint handling. Users are satisfied with the product and are even exploring additional features such as chatbots and voicebots offered by the CloudAgent team. In summary, CloudAgent solves critical business problems related to remote work, customer service consistency, performance monitoring, and overall call center management.

User Interface and User Experience: Some reviewers have expressed that the user interfaces and user experiences of Cloud Agent need improvement. They believe that both the Agent perspective and the admin screens could be more user-friendly. 

Lack of Updates and Additional Features: Several users have mentioned that there is room for improvement in terms of updates and additional features in Cloud Agent. They have not seen any upgrades or new features since 2017, which they feel would make the software more valuable.

Connectivity Issues: A number of reviewers have reported connectivity issues with Cloud Agent, stating that the software is dependent on internet availability when handling calls at multiple locations. This can cause disruptions in communication and workflow.

User-Friendly Interface: Many users have praised the user-friendly interface of Cloud Agent, stating that it is simple and easy to use. They appreciate how this ease of use has improved their agents' productivity and made it effortless to train other supervisors on monitoring campaigns and creating new ones.

Excellent Support: Several users have highlighted the excellent support provided by the Cloud Agent team. They mention that whenever they needed assistance, the support team was timely, responsive, and offered good quality support. Users appreciate having a reliable support system in place for any issues or queries that may arise.

Seamless Integration with CRM Systems: A common positive point mentioned by users is the seamless integration of Cloud Agent with their existing CRM systems. Users find it convenient that they can easily integrate and customize as needed. This smooth integration allows them to make bulk calls, handle back-end operations efficiently on a daily basis, and improve caller experience.

Cloud Agent®, a company of Regniet® Holding, is the first online quote portal for professional IT services.  It brings together potential service buyers and service providers in one marketplace.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition.

Azure AI Speech

Cloud Agent

Voice Recognition

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Voice Recognition Software

Cloud Agent

Overview

What is Cloud Agent?