Cloud Softphone vs. Phone.com

Cloud Softphone

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cloud Softphone	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	White-label softphone platform where you can create, test and deploy mobile and WebRTC endpoints in less than 30 minutes. Cloud Softphone is an application platform as a service (APaaS) that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in…	$49 per month
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

Cloud Softphone

Phone.com

Editions & Modules

Offerings

Pricing Offerings
Cloud Softphone	Phone.com
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

More Pricing Information

Community Pulse
	Cloud Softphone	Phone.com

Features

Cloud Softphone

Phone.com

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Cloud Softphone - Ratings	Phone.com 10.0 2 Ratings 23% above category average
Hosted PBX	00 Ratings	10.02 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings
Directory of employee names	00 Ratings	10.02 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Cloud Softphone - Ratings	Phone.com 10.0 2 Ratings 18% above category average
Answering rules	00 Ratings	10.02 Ratings
Call recording	00 Ratings	10.02 Ratings
Call park	00 Ratings	10.01 Ratings
Call screening	00 Ratings	10.02 Ratings
Message alerts	00 Ratings	10.02 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Cloud Softphone - Ratings	Phone.com 10.0 1 Ratings 23% above category average
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Cloud Softphone - Ratings	Phone.com 10.0 2 Ratings 22% above category average
Mobile app for iOS	00 Ratings	10.01 Ratings
Mobile app for Android	00 Ratings	10.01 Ratings

Best Alternatives
	Cloud Softphone	Phone.com
Small Businesses	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Medium-sized Companies	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cloud Softphone	Phone.com
Likelihood to Recommend	- (0 ratings)	10.0 (2 ratings)

User Testimonials
	Cloud Softphone	Phone.com
Likelihood to Recommend	Cloud Softphone No answers on this topic	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review
Pros	Cloud Softphone No answers on this topic	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
Cons	Cloud Softphone No answers on this topic	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review
Return on Investment	Cloud Softphone No answers on this topic	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
ScreenShots		Phone.com Screenshots