Codeship from CloudBees is a build automation platform from the Austrian company of the same name.
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Verint Voice of the Customer
Score 9.3 out of 10
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Verint® Voice of the Customer™ lets CX Leaders optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
Codeship is extremely well suited for projects that are version controlled on public hosting such as Github or Bitbucket, and for situations where you need to pick up code from these systems and deploy it to different cloud environments. For example, we had two projects for the same client that were hosted on Github and needed to be deployed to AWS and Heroku. The native CI/CD tools of these cloud environments could not provide a holistic solution to deploy to both environments the way Codeship did.
Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey
Codeship provides a set of tools for quickly creating and building our deployment artifacts and push them to the designated servers.
Codeship's hooks allows our developers to simply push tags from our git repositories to initiate a deployment of code to a server. No one outside of the devops team needs any expertise to get our code packages delivered.
Codeship allows us to tie in behat and unit tests easily to prevent delivery of buggy code.
Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.
I would like to see a little bit more than the green/red status. If there are tests, it would be good to see how many have failed on a red build.
To improve build times (and reduce feedback times), it would be good to see how long build, tests, and deployment take over time. An overview like that could very easily point to potential areas of improvement. I think Codeship users do not want to bother with the build process, but, if there is anything to improve and increase productivity it's very unlikely that users wouldn't want to do this.
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Our company uses Jenkins for all internal deployment processes for one very important reason - it's hosted internally. But Codeship is great for personal use - it has intuitive UI, easy setup and tons of integrations.
OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.
Having the code tested thoroughly. While it's obviously a part of the job that still requires the developer to sit down and to actually have some decent and thorough tests implemented, by using codeship we were able to guarantee 100% that our code was being tested each and every time it got commited and pushed onto our repositories. Leading to a faster, shorter and sure implementation iterative cycle.
Fewer 'man in the middle' processes which required more steps and people involved just to get the code shipped onto our deployment servers.
Almost inexistent learning curve. Codeship is simple to use and very intuitive. Nobody in our development department had a hard time figuring out how to have it properly configured for each new project created there.
Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.
